Portfolio Retention Manager

Pfaff Auto Group; Vaughan; Hybrid; CAD 150,000 - 200,000; Full time

Benefits offered by this job

Health benefits

Growth opportunities

Stock purchase program

Job summary

Honda of Thornhill is seeking a Portfolio Retention Manager to lead a high-performing team focused on client retention and renewals. You will drive business development through the client database, actively selling through portfolio management systems, and educate customers on dealer options while maintaining a positive retail environment.

Responsibilities include explaining products, processing credit applications, coordinating leasing services, and maintaining confidentiality.

Qualifications

• 2-5 years of experience in a similar capacity and/or automotive lease administration.
• Valid OMVIC license.
• Valid Ontario Driver's License with a clean driving record.
• Experience with One-Eighty and CDK is an asset.

Responsibilities

• Provide customers with explanations of aftermarket products and extended warranties.
• Describe option packages and apparel available for purchase.
• Review sales agreements to ensure accuracy of vehicle, options and price.
• Coordinate with customers to explain leasing services and renewals.

Skills

Customer service

Team leadership

Communication

CRM knowledge

Tools

One-Eighty

CDK

Microsoft Office

Job description

## Portfolio Retention ManagerApply: Honda of Thornhill, Thornhill, ON L4J1A1: Full time: Posted 30+ Days Ago: R106236Portfolio Retention Manager-Honda of Thornhill, Thornhill, ON L4J1A1Accelerate your career and lead a high-performing team to success at **Honda of Thornhil****l**. We're in search of a **Portfolio Retention Manager** to take the wheel and steer our dealership to new heights. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us! This position will be focused on business development through the client database, to promote and sell cash, lease, and finance renewals. They will be responsible for establishing client retention processes and actively selling through portfolio management databases. They will educate clients on various dealer options while promoting an overall positive customer focused retail environment.**Duties and Responsibilities** * Provides customers with a thorough explanation of aftermarket products and extended warranties.* Describes all optional equipment available for customer purchase.* Reviews sales agreement with the customer to ensure vehicle, options and price are correct.* Completes credit application with the customer and discusses payment terms.* Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner.* Provides customers with a complete explanation of manufacturer and dealership service procedures and policies.* Calls and coordinates with customers to explain leasing services and renewals.* Monitors and organizes appointments and customer account information in One Eighty.* Maintains customer and company confidence by keeping information confidential and secure.* Keeps abreast of new products, features, accessories, etc., and their benefits to customers.* Maintains a positive working relationship with team members and management in a team environment.**Skills and Qualifications*** 2-5 years of experience in similar capacity and/or automotive lease administration is required.* Valid OMVIC License* Valid Ontario Driver's License and clean driver's abstract* Experience with One-Eighty and CDK is an asset.* Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer and Outlook.* Ability to work cohesively with employees and managers as part of a team.* Excellent interpersonal, communication (verbal & written English) and customer service skills.* Ability to work efficiently and effectively under pressure with simultaneous deadlines.* A calm but professional demeanor for dealing with customers regarding their accounts balanced with, a perseverance to maintain pressure for payment with difficult accounts.* Detail oriented and excellent organizational and multi-tasking skills.* Ability to maintain confidentiality of pertinent data.**Why Work For Honda of Thornhill?*** **Total Compensation** - Competitive package ranging from **$150,000 to $200,000** (commission and performance-based bonuses).* **Health Benefits** – full-time employees have access to health, dental, long-term disability and life insurance.* **Growth Potential**– we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.* **Stock Purchase Program** - employees can purchase the Lithia & Drive stock (NYSE: LAD) at a discount.Vacancy: This is an additional position.