F&I Manager

Pfaff Automotive Partners Inc.; Vaughan; On-site; CAD 100,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Vacation and PTO

Growth opportunities

Stock Purchase Program

Job summary

Pfaff Automotive Partners is seeking an experienced F&I Manager in Thornhill, Ontario. You will present financing, warranty, and protection options, secure lender approvals, and finalize vehicle transactions while maximizing profitability and customer satisfaction.

You will ensure compliant documentation, explain contract terms, and collaborate with Sales to deliver a seamless vehicle delivery. A valid Ontario license and OMVIC certification are required.

Qualifications

• Previous experience as an Automotive Finance & Insurance Manager.
• OMVIC Certification required.
• Strong knowledge of automotive financing, leasing, warranties, and protection products.
• Excellent communication, presentation, negotiation, and customer service skills.
• Valid Ontario Driver's License with a clean driving record.

Responsibilities

• Present financing, leasing, warranty, insurance, and protection product options to customers.
• Secure financing approvals through lender and financial institution partnerships.
• Structure and finalize vehicle transactions while maximizing profitability and customer satisfaction.
• Ensure all documentation is completed accurately and in compliance with OMVIC, lender, and dealership requirements.
• Clearly explain finance contracts, terms, product benefits, and ownership options to customers.
• Collaborate closely with the Sales Team to support a smooth and efficient vehicle delivery process.
• Build and maintain strong relationships with customers, lenders, and business partners.
• Maintain a thorough understanding of manufacturer programs, lender guidelines, and industry regulations.
• Achieve and exceed performance objectives related to product penetration, profitability, and customer satisfaction.
• Uphold the highest standards of professionalism, integrity, and customer care.

Skills

Communication

Negotiation

Customer service

Organizational skills

Attention to detail

Education

OMVIC Certification

Job description

F&I Manager-Honda of Thornhill, Thornhill, ON L4J1A1Honda of Thornhill is seeking an experienced and customer-focused Finance & Insurance (F&I) Manager to join our high-performing team. This is an exciting opportunity for a results-driven automotive professional who thrives in a fast-paced environment and is passionate about helping customers find the right financing and protection solutions to meet their needs.As a key member of our Sales Team, you will be responsible for arranging vehicle financing, presenting protection products, ensuring compliance with industry regulations, and delivering a seamless and transparent customer experience.Key ResponsibilitiesPresent financing, leasing, warranty, insurance, and protection product options to customers.Secure financing approvals through lender and financial institution partnerships.Structure and finalize vehicle transactions while maximizing profitability and customer satisfaction.Ensure all documentation is completed accurately and in compliance with OMVIC, lender, and dealership requirements.Clearly explain finance contracts, terms, product benefits, and ownership options to customers.Collaborate closely with the Sales Team to support a smooth and efficient vehicle delivery process.Build and maintain strong relationships with customers, lenders, and business partners.Maintain a thorough understanding of manufacturer programs, lender guidelines, and industry regulations.Achieve and exceed performance objectives related to product penetration, profitability, and customer satisfaction.Uphold the highest standards of professionalism, integrity, and customer care.QualificationsPrevious experience as an Automotive Finance & Insurance Manager is required.OMVIC Certification required.Strong knowledge of automotive financing, leasing, warranties, and protection products.Proven ability to build value, close opportunities, and achieve performance targets.Excellent communication, presentation, negotiation, and customer service skills.Strong attention to detail and commitment to compliance.Self-motivated with exceptional organizational and time-management abilities.Ability to work effectively in a fast-paced team environment.Valid Ontario Driver's License with a clean driving record.Why Work for Pfaff?Competitive Compensation - whether you are working in sales, service, parts, or in a support function, Pfaff offers a competitive compensation package.Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.Vacation and Paid Time OffGrowth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S.Stock Purchase Program - Pfaff employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discountPay: From $100,000-$150,000 based on ability to sell effectively.Vacancy: This is an existing vacancy.We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment processPfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.