Pool Concierge

Life Time, Inc.; Ajax; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Pool Concierge to provide top-notch customer service at the outdoor pool. This role involves welcoming members and guests, managing access, and ensuring a clean and enjoyable environment. Ideal candidates will have strong communication skills and a commitment to customer satisfaction. Join a vibrant team that values inclusivity and diversity while enjoying the sun and making a difference in the lives of our members. If you have a passion for service and enjoy working outdoors, this position is perfect for you.

Qualifications

• CPR and First Aid Certified.
• Minimum 6 months customer service experience.

Responsibilities

• Greets and admits members and guests into the outdoor pool.
• Completes various Pool Deck duties and provides wristbands.

Skills

Customer Service

Communication Skills

Computer Proficiency

Education

High School Graduate or Equivalent

Job description

Position Summary

The Pool Concierge delivers the highest quality customer service to all members and guests accessing the outdoor pool through professional greetings, account maintenance, and knowledge of Life Time products and services. They will proactively meet the needs of members and accurately answer questions.

Job Duties and Responsibilities

• Greets and admits members and guests into the outdoor pool, and validates member and guest access to pool through Pool Memberships and Guest Passports

• Completes various Pool Deck duties such as providing wristbands for Junior members and guests, handing out towels, and basic upkeep of space around you

Position Requirements

• High School Graduate or Equivalent

• CPR and First Aid Certified

• Minimum of 6 months customer service experience

• Ability to stand for minimum of 4 hours at a time

• Excellent verbal and written communication skills

• Ability to proficiently use a computer and tablet

• Ability to work outside in the summer months for a minimum of 4 hours at a time

Preferred Requirements

• Minimum of 6 months reception experience

• Lifeguard Certifications (within 60 days of hire)

If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process.Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.