Member Concierge I

Life Time Inc.; Ajax; On-site; CAD 30,000 - 50,000; Part time

Job summary

An established industry player in wellness and fitness services is seeking a Member Concierge I to provide exceptional customer service. This entry-level role focuses on creating welcoming experiences for members and guests, enhancing their loyalty and supporting their healthy lifestyle goals. You'll thrive in a vibrant work environment, where your passion for service and effective communication skills will shine. If you're eager to make a positive impact in a fun and healthy setting, this is the opportunity for you!

Qualifications

• Minimum 6 months service/reception experience required.
• Complete Concierge Certification upon hire.

Responsibilities

• Act as the first point of contact for members and guests.
• Maintain updated knowledge of club programming and policies.

Skills

Customer Service

Effective Communication

Multi-tasking

Hospitality Mindset

Education

High School Diploma or Equivalent

Job description

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Position Summary

The Membership Concierge I delivers the highest quality customer service to all members and guests. As the first point of contact, you play a crucial role in ensuring everyone who visits Life Time feels welcomed and valued. In this role, you will enjoy a fun and healthy work environment while building value-based relationships that increase member loyalty and help them meet their healthy lifestyle goals.

Job Duties and Responsibilities

1. Operate as the first point of contact for members and guests.
2. Receive and facilitate incoming phone calls from members and guests.
3. Maintain updated knowledge of club programming, events, pricing, and policies to appropriately educate members and guests.
4. Exemplify a hospitality mindset to build relationships, creating extraordinary experiences.
5. Assist members with transactions and general account changes.

Position Requirements

1. Minimum of 6 months service/reception experience.
2. Complete Concierge Certification upon hire.
3. Must work at least 15 hours per week.
4. Commitment to serve others.
5. Effective communication skills.
6. Passion for living a healthy lifestyle.
7. Ability to multi-task and deliver high-quality customer service in a fast-paced environment.
8. Good verbal communication skills.
9. Ability to stand for 4 hours at a time.

Preferred Requirements

1. High school diploma or equivalent preferred.

If you are contacted regarding a job opportunity, please inform us of any accommodations needed to meet your accessibility needs during the recruitment process. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

Life Time is committed to an inclusive, diverse, and equitable workplace that respects and celebrates individual contributions. We are an equal opportunity employer that recruits, hires, trains, and promotes based on merit and qualifications.

Additional Information

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Other
• Industry: Wellness and Fitness Services

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