Police Clerk

Regional Municipality of Wood Buffalo; Fort McMurray; On-site; CAD 60,000 - 71,000; Full time

Job summary

Regional Municipality of Wood Buffalo seeks a Police Clerk to handle public enquiries and provide administrative support to RCMP and Bylaw members in Fort McMurray. Responsibilities include data entry, document preparation, records checks, and front-counter service.

The role requires a Business Administration certificate and at least two years of clerical experience, with knowledge of RCMP policies and proficiency in Microsoft Office. Flexibility for rotating shifts is expected.

Qualifications

• Certificate in Business Administration, Office Administration, Legal Administration, Criminal Law, Policing, Paralegal or related field.
• Two years of experience in a fast paced, responsible clerical support position.
• Previous RCMP or police agency experience and radio experience are assets.

Responsibilities

• Record data and complete queries on multiple systems.
• Respond promptly to enquiries and provide information or assistance.
• Collect information to initiate investigations and process paperwork.
• Accept and process Criminal Record Check applications upon receipt.
• Answer multi-line telephone, providing information per RCMP and municipal policies.
• Transcribe audio and videotaped statements.
• Prepare court, release, and other related documents.
• Record and prepare minutes of meetings.
• Maintain radio communication with RCMP/Bylaw members.
• Prepare, receive, and distribute mail and supplies.
• Provide customer services and cash handling at the front counter.
• Assist with orientation and training of detachment staff.
• Prepare and maintain training manuals and job processes binders.
• Provide assistance to other units as required.
• Perform other related duties as required.

Skills

Independent work

Team collaboration

Discretion and confidentiality

Customer service

Microsoft Office proficiency

Education

Certificate in Business Administration

Two years clerical experience

Tools

Microsoft Office

Job description

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Requisition ID:4522
Affiliation: CUPE Municipal
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Shift/Work Schedule:Monday - Friday
Department/ Branch: Community Services, RCMP Support Services
Job Location:Fort McMurray
Pay Level:PL7
Start Rate: $43.77
Permanent Rate: $51.26(Permanent rate effective after completion of probation)
COLA:Bi-Weekly - $480
Posted (dd/mm/yyyy): 24/10/2026
Closing Date (dd/mm/yyyy):08/11/2026
Posting Type:Internal and External

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

ABOUT THE DEPARTMENT:

Be the difference in someone's day.

At the heart of the Regional Municipality of Wood Buffalo, our Community Services team is all about people. Whether you're supporting the RCMP, building partnerships, or answering resident inquiries through Pulse, you're helping create safe, connected, and thriving communities. We're united by one purpose: serving people and strengthening the region.

If you're passionate about making a real difference and want to be part of a collaborative team that supports every corner of the municipality, this is your opportunity to help build a better tomorrow.

GENERAL DESCRIPTION:

Under general supervision, the Police Clerk responds to public enquiries and, when necessary, refers information and/or individuals to the appropriate official. This position also provides administrative and operational support to RCMP and Bylaw members.

RESPONSIBILITIES:

• Record data and complete queries on multiple systems.
• Respond promptly to enquiries and provide information or assistance.
• Collect information to initiate investigations and process paperwork.
• Accept and process Criminal Record Check applications upon receipt.
• Answer multi-line telephone, efficiently providing appropriate information, as per applicable RCMP and municipal policies.
• Transcribe audio and or videotaped statements.
• Prepare various court, release, and other related documents.
• Record and prepare minutes of meetings.
• Maintain radio communication with RCMP/Bylaw members as required.
• Prepare, receive, and distribute mail and supplies.
• Provide customer services and cash handling at the front counter .
• Assist with orientation and training of detachment staff as required .
• Prepare and maintain training manuals and job processes binders .
• Provide assistance to other units as required .
• Perform other related duties as required .

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to work independently and as part of a team in a fast-paced, changing environment.
• Ability to preserve confidential information and work with a high degree of discretion.
• Ability to deal courteously and effectively with a diverse range of people, using judgement, tact, and sound decision-making skills, sometimes in conflict or difficult situations.
• High level of organizational skills, flexibility, and professionalism, with a strong knowledge of policing and RCMP policies and procedures.
• Proficient in various Microsoft Office applications (Word, Outlook, Excel).
• Strong multitasking skills with the ability to set priorities and manage a high volume of tasks simultaneously. Strong communication skills and actively seeks to understand information by listening and asking for clarification when needed.
• Ability to establish and maintain cooperative, collaborative, and productive work relationships.

EDUCATION AND EXPERIENCE:

• Certificate in Business Administration, Office Administration, Legal Administration, Criminal Law, Policing, Paralegal or related field is required.
• Two (2) years of experience in a fast paced, responsible, clerical support position is required.
• Previous related experience working for the RCMP or other police agency, a legal background, and previous radio experience are assets.

OTHER REQUIREMENTS:

• Ability to acquire and maintain an RCMP enhanced reliability security clearance is required.
• Pre-employment testing may be part of the interview process.
• A valid Class Five (5) Operator’s Licence is an asset.
• Ability to work rotating shift that includes holidays, evening shift, night shift and weekends.

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB's health and safety management system, and complying with all policies, practices, and procedures . All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.