Watch Clerk

Regional Municipality of Wood Buffalo; Fort McMurray; On-site; CAD 63,000 - 66,000; Part time

Job summary

Regional Municipality of Wood Buffalo is seeking a Watch Clerk on a casual basis to provide operational and administrative support during assigned shifts for RCMP/Bylaw operations in Fort McMurray.

You will handle front-counter customer service, schedule updates, data entry in PROS and Report Exec, and assist with incident responses while maintaining safety and policy compliance.

Qualifications

• Certificate in Business Administration, Criminal Law, Office Administration, Policing, or related field is required.
• Two years of experience in a fast-paced clerical/support position is required.
• Related experience in a police or legal environment is an asset.
• Previous radio experience is an asset.
• Ability to work a rotating shift including holidays, evenings, nights and weekends.

Responsibilities

• Provide first line support for member safety and run 10-70 checks.
• Initiate dispatch of supports as required.
• Receive and dispatch emergency calls during outages and after-hours.
• Update schedules and perform overtime callouts for RCMP Members.
• Monitor base radio transmissions for rural and municipal repeaters.
• Record and modify data in PROS, CIIDS, Report Exec and other databases.
• Advise RMWB contact of hazards impacting public safety.
• Pull and replace files, warrants and equipment as needed.
• Review files for PROS compatibility and completeness per policy.
• Answer multi-line phone; provide information and take messages per RCMP and municipal policies.
• Assist with detachment operations and training of staff.
• Create watch reports and other required documents.

Skills

Strong communication

Customer service

Self-starter

Organizational skills

Interpersonal skills

Stress management

Education

Certificate in Business Administration

Policing knowledge

Tools

PROS

CPIC

CIIDS

JOIN

Report Exec

Job description

Position

Position Type: Casual

Bi-weekly Working Hours: As Required

Job Location: Fort McMurray

Pay Level: PL9

Rate: $ 46.61

COLA*: Bi-Weekly - $480

• COLA (Cost of Living Allowance) amount listed is based on full-time hours; COLA for casual positions will be prorated based on hours worked.

About The Department

Be the difference in someone’s day.

At the heart of the Regional Municipality of Wood Buffalo, our Community Services team is all about people. Whetheryou’re supporting the RCMP, building partnerships, or answering resident inquiries through Pulse, you’re helping createsafe, connected, and thriving communities. We’re united by one purpose: serving people and strengthening the region.

If you're passionate about making a real difference and want to be part of a collaborative team that supports everycorner of the municipality, this is your opportunity to help build a better tomorrow.

General Description

Under general supervision, the Watch Clerk provides operational and administrative support to all RCMP/Bylaw members working during an assigned shift. The position uses various computer systems including, but not limited to, PROS, CPIC, CIIDS, JOIN, and REPORT EXEC to obtain, assess, and distribute information.

Responsibilities

• Provide first line support for member safety, running queries for emergent situations and perform status updates (10-70 checks).
• Initiate dispatch of supports, as required.
• Receive and dispatch emergency calls during NAOCC outages, PULSE inquires and RMWB after-hours calls.
• Update Members’ schedules within TEAM to reflect court or other relevant dates and perform the overtime callouts for RCMP Members.
• Monitor base radio station transmission for both rural and municipal repeaters.
• Accurately record and modify data on PROS, CIIDS, Report Exec and any other applicable databases.
• Advise the applicable RMWB contact when hazards are identified that impact public safety (i.e., traffic lights out, electrical box issues), as per applicable processes.
• Pull and replace files, warrants, issue and replace required equipment.
• Review files to ensure PROS compatibility, adherence to UCR rules, and that they are complete for administrative purposes.
• Answer multi-line phone, respond promptly, provide information, process direct calls, and take accurate messages while ensuring to follow all applicable RCMP and municipal policies.
• Assist Members/Units not assigned to a watch with various tasks related to the operation of the detachment.
• Input data to create various reports including the watch report, which details the events of the shift for distribution within the detachment.
• Enter, revise, or remove warrants, prohibitions, conditions, stolen vehicles, missing persons and prepare narrative messages on CPIC.
• Monitor and record time frames during critical incidents to accurately depict the events as they unfold.
• Prepare various court and release documents.
• Provide customer service at the front counter.
• Accept and process Criminal Record Check applications upon receipt.
• Complete TSS collision reports as per required process.
• Transcribe audio taped statements.
• Receive and record probationers and parolees’ attendance at the detachment (in person or by phone).
• Assist with orientation and training of detachment staff as required.
• Perform other related duties as required.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to establish and maintain cooperative, collaborative, and productive work relationships.
• Ability to maintain professionalism, composure, and diplomacy in a demanding work environment that may include stressful situations.
• Ability to be a self-starter and work independently.
• Strong communication, interpersonal, and customer service skills.
• Actively seeks to understand information communicated by listening and asking for clarification when needed.
• Ability to clarify and convey information in a clear and concise manner, in person, via phone, and/or radio.
• Strong organizational and decision-making skills along with a detail-oriented work style to manage multiple tasks at once.
• Ability to deal courteously and effectively with a diverse range of people, using judgement, tact, and sound decision-making skills, sometimes in conflict situations.

Education And Experience

• Certificate in Business Administration, Criminal Law, Office Administration, Policing, or related field is required.
• Two (2) years of experience in a fast-paced, responsible, clerical, (operational or administrative) support position is required.
• Related experience in a police or legal environment is an asset.
• Previous radio experience is an asset.

Other Requirements

• A valid Class Five (5) Operator’s License is an asset.
• Equipment field testing and/or competency testing will be required as part of the interview evaluation.
• Ability to work a rotating shift that includes holidays, evening/night shift, and weekends.
• Ability to acquire and maintain an RCMP enhanced reliability security clearance is required.

Safety

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, including all policies, practices, procedures, as well as properly utilizing all control measures including the required use of personal protective equipment. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.