Police Dispatcher Trainee

Government of Canada; Edmonton; Sur place; CAD 66 000 - 80 000; Plein temps

Résumé du poste

Royal Canadian Mounted Police - Division Operational Communications Centre is seeking Telecommunications Operators to support 9-1-1 dispatch with critical public safety duties. You will monitor resources, respond to emergencies, and be the first point of contact for people in crisis, coordinating rapid assistance across Canada.

Role involves shift work including mornings, evenings, weekends, and holidays, with extensive training and benefits under negotiation.

Qualifications

• Secondary school diploma or equivalent is required.
• Alternate qualifications may be considered per PSC guidelines.
• Ability to perform multitasking under high-stress conditions.

Responsabilités

• Monitor police resources and dispatch systems.
• Respond to public requests for police assistance and provide emergency support.
• Act as first point of contact to assist the public in crises and coordinate resources.

Connaissances

Dispatch monitoring

Emergency response

Public safety support

Multitasking

Clear communication

Team coordination

Formation

Secondary school diploma

Public Service Commission test alternative

Education/experience equivalency

Outils

Computer aided dispatch

Description du poste

Royal Canadian Mounted Police - Division Operational Communications Centre

Closing date

October 23, 2026 - 23:59, Pacific Time

Reference number

RCM26J-018361-000778

Selection process number

26-RCM-EA-F-REG-OCC-150647

Location

Edmonton (Alberta), Red Deer (Alberta), Regina (Saskatchewan)

Employment tenure

Shift Work - 12 hour shifts

Salary

$65,714 to $79,953 - Collective agreement under negotiation

Level

PO-TCO-01 - LES-TO-01

Who can

Persons working or residing in Red Deer (Alberta), Edmonton (Alberta), or Regina (Saskatchewan), or within a 250 km radius of Red Deer (Alberta), Edmonton (Alberta), or Regina (Saskatchewan) BEFORE YOU We strongly encourage you to watch the video link provided prior tocompleting an application to make sure that this type of work environment is right for you: htt12://htt12://www.Y.outube.com/watch?v=B4gJzrv12YTk

Organization information

For further information on the organization, please visit Royal Canadian Mounted Police.

Work environment

You don't have to wear a uniform to make a difference! Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Shift Work: The 9-1-1 Police Dispatch Centres operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?

• Monitoring of police resources and systems with computer aided dispatch and monitoring systems
• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.

https://rcmp.ca/en/alberta/careers/9-1-1-police-dispatchers Following application and qualification in the application process and meeting essential criteria, appointees receive fully paid certification training. Upon successful completion of the training program, permanent Emergency Police Dispatchers work 4-on-4-off shift rotations averaging 37.5 hours per week. Employees receive a comprehensive benefits package, in addition to competitive pension and leave allotments. For additional information on government pensions and health care:

Public service pension at a glance: https://www.canada.ca/en/treasury-board-secretariat/services/pension-plan/plan-information/public-service-pension-glance.html

Public Service Health Care Plan summary: https://www.canada.ca/en/treasury-board-secretariat/services/benefit-plans/health-care-plan/public-service-health-care-plan-glance.html

Intent of the process

TCO – JOB EXPECTATIONS: ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION The intent of the process is to establish a pool of qualified applicants for the training program. Pre-placement and periodic occupational health evaluations will be conducted in accordance with the Medical Profile Standard.

• For Public Service Employees, evaluations will be administered by Health Canada or its designate, in accordance with the Occupational Health Evaluation Guide (OHEG).

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Important messages

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED Persons who cannot online or persons with disabilities preventing them from ing online are asked to inform the contact persons responsible for this process prior to the closing date. In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES that demonstrate how they meet the education requirement and the experience factors listed in the essential qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities. FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA WILL RESULT IN THE REJECTION OF YOUR APPLICATION. CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION Acknowledgment of receipt of applications will not be sent. Only those selected for further consideration will be contacted. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. Persons are entitled to participate in the appointment process in the official language of their choice. We ask that you indicate your preference in your application. Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain an RCMP security clearance may involve, but is not limited to, a security/reliability interview, a field investigation regarding matters of criminal activity, verification of credit/financial status, reference checks, education, employment history, online activities, alcohol and/or drug use, etc., and may require certain residency requirements. Please refer to the TBS Directive on Security Screening for more information:

https://www.tbs-sct.canada.ca/pol/doc-eng.aspx?id=32805#annA1 To ensure the integrity of the selection process, the content and questions of the assessment must remain confidential. Please do not discuss or share the assessment content with anyone, including other candidates. You must complete the assessment, including screening questions, by yourself, without the help of others, including the use of unapproved internet resources and artificial intelligence (such as ChatGPT or any other forms of artificial intelligence). Plagiarism and the use of artificial intelligence is strictly prohibited throughout the entire process and suspected non-compliance will be investigated. Any violation may result in potential consequences which could include your elimination from this selection process. Candidates will be required to show original proof of education. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/. FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:

1 - Name of the department or organization where the experience was acquired;

2 - Title of the position occupied; and

3 - Specific details of tasks or projects demonstrating how the experience was acquired, and provide concrete examples.

Your application must adhere to the stipulated format. The successful candidate will be required to provide original documentation of proof of Canadian Citizenship or permanent resident status prior to appointment. Other candidates may also be asked to provide this documentation at various stages in the selection process. The following documents will be accepted as proof: Provincial or territorial birth certificate; Naturalization certificates (issued prior to Jan. 1, 1947); Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977); Certificates of Retention; Citizenship certificates; Permanent resident card. Testing/interviews will be conducted at the location of the employer's choice. Candidates may be required to pay for all assessment and travel expenses.

Conditions of employment

• Various levels of security clearances (from the Royal Canadian Mounted Police Enhanced Reliability Status to the Royal Canadian Mounted Police Top Secret clearance) NOTE: Top Secret (TS) or Enhanced Top Secret (ETS) will only be granted to Canadian Citizens
• Work shift work (24 hours a day, 7 days a week and 365 days a year)
• Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Operational Requirements

• Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
• Work on short notice and overtime to meet operational needs
• Participation in classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching

You need (essential for the job)

Your application must clearly explain how you meet the following

• A secondary school diploma, or employer-approved alternatives (See NOTE)
• NOTE: The employer approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable* combination of education, training and/or experience.
• Acceptable is defined as suitable for a position as determined by the manager unless otherwise regulated by the employer.

Learn more about degree equivalency.

Applied / assessed at a later date

• Communication
• Composure
• Conscientiousness
• Develops Self
• Flexibility
• Meeting Client Needs
• Problem Solving
• Teamwork

ABILITY TO:

• Effectively communicate – oral and written
• Follow instructions
• Recall details such as addresses, phone numbers and licence plates while performing other tasks
• Prioritize
• Read Maps
• Type 40 w.p.m. with less than 5% error rate*

Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

NOTE: The above-noted abilities are assessed throughout the hiring process, including through CritiCall - a specialized, computer-based testing program designed to evaluate the knowledge, skills and abilities essential for success in high-stress dispatch environments. For more information, applicants are encouraged to visit: https://criticall911.com/dispatcher-testing/applicants/

Language requirements (essential for the job)

Applied / assessed at a later date

Various language requirements

Learn more about language requirements.

You may need (asset qualifications)

May be applied / assessed at a later date

Experience in call taking or dispatching in a police agency Experience providing advice or services to the public Experience working in an environment that requires multitasking*

• Multitasking is defined as the performance of multiple tasks at one time.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relative to accommodation will be kept confidential.

Learn more about assessment accommodation.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you .

Learn more about diversity and inclusion in the public service.

Preference

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

Additional links

Link to Benefits

Cracking the Code on how to to the Public Service...Watch this before you !

Collective agreements for the public service - Canada.ca

http://https://www.youtube.com/watch?v=B4gJzrvpYTk

Hiring organization contact

Name:

Jocelyn James

Email address:

[e-mail]