Poker Houseman

River Cree Resort & Casino; Alberta; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive wage & benefits

Shuttle service

Circle of Service program

Progressive team environment

Skilled Management team

Job summary

River Cree Resort & Casino is seeking a Poker Houseman to supervise daily poker department operations and ensure outstanding customer service. You will enforce house rules, coordinate events, and coach staff on game policies and cheating monitoring.

The role requires 2–3 years in the casino/poker industry, with hands-on poker dealer experience and a strong customer-service mindset. Shift work, including late nights, weekends, and holidays, is expected.

Qualifications

• 2–3 years in the casino/poker industry.
• Minimum 1–2 years demonstrated experience as a poker dealer.
• Interpersonal skills to work with guests and teams.
• Ability to adapt rules, behaviors, and procedures per guidelines.
• Leadership to guide staff toward department objectives.
• Proven problem-solving to move the department toward goals.
• Certification is completed in-house.
• Ability to work in high-stress environments.
• Experience with slot machines procedures and maintenance.
• Knowledge and passion for poker.

Responsibilities

• Provide superior guest service and uphold the organization’s vision.
• Oversee day-to-day poker operations and event coordination.
• Schedule, payroll management, disciplinary actions, and staff training/mentoring.
• Monitor for cheating and advantage play; coach associates for effectiveness.
• Coordinate player table and seat placement and scheduling.
• Ensure safety and health standards in the workplace.
• Handle other duties as assigned.

Skills

Interpersonal skills

Leadership

Problem solving

Adaptability

Customer service

Coaching/mentoring

Job description

Overview

A structured Poker Houseman role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Poker Houseman is to supervise the day to day operation and effectiveness of the poker department ensuring outstanding customer service, policy and procedure is taking place.

Reporting to the Poker Manager, the Poker Houseman enforces house rules of the department. He/she is responsible for the day to day poker related events in relation to business development. The Poker Houseman coaches others on the game, policies, procedures, and how to monitor cheating at play and advantage play. He/she coordinates player table & seat placement and player scheduling.

Responsibilities

• Ensure the guest is being provided with superior customer service
• A passion for excellent service and the organization’s vision
• Commitment to learning what our customers' needs and wants are
• Encourage mutual accountability in service and inspiring others
• Responsible for ensuring the successful operation of poker tournament events and poker related events.
• Scheduling, Payroll, Disciplinary actions, training and mentoring staff
• Monitors for signs of cheating at play and advantage play.
• Coaches associates for increased effectiveness.
• Coordinates and delivers training.
• Coordinates player table & seat placement and player scheduling using scheduling boards and the public announcement system.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Qualifications

• 2-3 years in the casino/poker industry.
• Minimum 1-2 years demonstrated experience as a poker dealer.
• Interpersonal Skills- Able to work well with internal and external guests.
• Adaptability to Change- Able to adapt rules, behaviors, and procedures when deemed necessary by house or AGLC guidelines.
• Leadership- Able to lead people at different levels to reach department objectives.
• Problem Solving- Can decipher changes that need to be made to move the department/organization to its desired goals.
• Certification is completed in-house.
• Able to work in high stress environments (work load, dissatisfied guests, etc).
• Experience with slot machines procedures and maintenance.
• Has experience in customer service and leadership.
• Has an abundance amount of knowledge about poker, and passion for the game.
• Has the ability to gain an AGLC Gaming Workers License.

The Schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.