Plumbing Manager

The Comfort Group; Nanaimo; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Paid time off

Retirement savings plans

Professional development

Job summary

The Comfort Group is seeking a Regional Plumbing Manager to oversee all plumbing department operations in Southwestern Ontario, including sales, service and inventory, while leading a skilled team to meet revenue targets.

The role requires strong knowledge of plumbing products and installation techniques, plus proven leadership in a fast-paced environment. This position offers a competitive salary and benefits package.

Qualifications

• Experience in plumbing with knowledge of systems, products, and installation techniques.
• Experience managing a team, preferably in a trade environment.
• Strong leadership and decision-making skills.
• Excellent customer service and communication abilities.

Responsibilities

• Lead, motivate, and mentor the plumbing department team to achieve sales and performance goals.
• Manage day-to-day operations, including sales, service scheduling, and customer service.
• Oversee inventory control, ensuring stock levels meet demand without overstocking.
• Build and maintain relationships with vendors to ensure pricing and availability.
• Monitor department financial performance: margins, targets, costs.
• Address customer concerns and complaints promptly and professionally.
• Collaborate with senior management to drive department growth.
• Ensure compliance with industry standards and local regulations.

Skills

Leadership

Customer service

Communication

Inventory management software

Decision making

Education

Plumbing license/certification

Tools

Inventory management software

Sales tracking software

Job description

Here at The Comfort Group a division of RT Holdings Inc (Right Time Heating and Air Conditioning) we strive to provide the best service and products to our customers, with a dedicated, highly skilled workforce that has a solid foundation built on mutual respect. At Right Time Heating and Air Conditioning, we have always valued our employees as our most important resource. As a growing industry leader, we provide service and home comfort solutions to over 250,000 Canadian customers each year!

Are you ready to be part of a dynamic team of dedicated professionals where innovation, growth, and community impact are at the forefront. We're not just a workplace; we're a family that values creativity, dedication, and innovation and continue to be Canada’s choice for getting it RIGHT!

Out team is dynamic and enthusiastic, and we know you will enjoy working and growing with us!

The Regional Plumbing Manager will oversee all operations of the plumbing department, including sales, service, inventory management, and staff supervision for South Western Ontario. This role requires a strong leader who can balance customer service, team leadership, and operational efficiency to achieve their revenue targets. The ideal candidate will have extensive knowledge of plumbing products and solutions and experience managing a team in a fast-paced environment.

Key Responsibilities:

• Lead, motivate, and mentor the plumbing department team to achieve sales and performance goals.
• Manage day-to-day operations, including sales, service scheduling, and customer service.
• Oversee inventory control, ensuring that stock levels meet customer demand without overstocking.
• Build and maintain strong relationships with vendors and suppliers to ensure competitive pricing and product availability.
• Monitor department financial performance, including profit margins, sales targets, and cost controls.
• Address customer concerns and complaints promptly and professionally.
• Collaborate with the senior management team to develop strategies that drive department growth.
• Ensure all work complies with industry standards and local regulations.

Qualifications:

• Proven experience in plumbing, with a strong understanding of plumbing systems, products, and installation techniques.
• Previous experience managing a team, preferably in a trade environment.
• Strong leadership and decision-making skills.
• Excellent customer service and communication abilities.
• Proficient in using inventory management and sales tracking software.
• Knowledge of local plumbing codes and safety regulations.
• Ability to work in a fast-paced, dynamic environment.

Preferred Qualifications:

• Certification or license in plumbing is highly desirable.
• Experience in vendor relations and procurement.
• Previous experience in a retail or wholesale environment related to plumbing.

Benefits:

• Competitive salary and bonus structure.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and retirement savings plans.
• Opportunities for professional development and career advancement.
• Employee discounts on company products and services.

We are growing - this role is to replace an existing vacancy