Pharmacy Support Specialist: Customer Care & Prescriptions

Shoppers Drug Mart Inc.; Hamilton; Ibrido; CAD 26.000 - 33.000; Tempo pieno

Descrizione del lavoro

Shoppers Drug Mart Inc. is seeking a Pharmacy Assistant to support dispensing prescriptions, assist in delivering pharmacy services, and help maintain daily pharmacy operations in line with Practice standards.

You will greet customers, enter prescription data, assist the pharmacist with counseling when needed, and ensure accurate filing and confidentiality while delivering friendly, efficient service to the community.

Competenze

• High School Diploma is required.
• Diploma from a Pharmacy Assistant credited course is preferred.
• Previous Pharmacy Experience is preferred.
• Strong organizational skills and ability to multi task.
• Problem solving skills and strong attention to detail.

Mansioni

• Greet customer promptly and gather prescription information according to Standards.
• Refer to the pharmacist all clinical inquiries.
• Set realistic customer expectations as to wait times.
• Locate and cash out prescriptions and any ancillary items.
• Ensure customers requiring counseling are referred to the Pharmacist.
• Maintain and control the cash register in the dispensary.
• Adhere to all confidentiality and privacy requirements.
• Receive new and repeat prescription orders in accordance with Standard Operating Procedures.
• Prepare and submit orders excluding controlled substances.
• Adjudicate third party billing and manage Third-Party Accounts.
• Answer telephone and refer to a pharmacist when necessary.
• Assist pharmacist in coordinating call backs and filing documentation.
• Assist in prescription preparation and data entry for new prescriptions and refills.

Conoscenze

Attention to detail

Problem solving

Organizational skills

Multi-tasking

Pharmacy experience (preferred)

Formazione

High School Diploma

Pharmacy Assistant Diploma (credited course)

Descrizione del lavoro

Shoppers Drug Mart Inc. is seeking a Pharmacy Assistant to support dispensing prescriptions, assist in delivering pharmacy services, and help maintain daily pharmacy operations in line with Practice standards.

You will greet customers, enter prescription data, assist the pharmacist with counseling when needed, and ensure accurate filing and confidentiality while delivering friendly, efficient service to the community.