Pharmacy Assistant — Customer Care & Dispensing Support

Shoppers Drug Mart Inc.; Mississauga; Hybrid; CAD 32,000 - 45,000; Full time

Job summary

Shoppers Drug Mart Inc. is seeking a Pharmacy Assistant to support the dispensing prescriptions, assist in pharmacy services, and help maintain the Pharmacy according to the Standards of Practice, delivering superior, timely service to customers.

In this role you will greet customers, handle prescription data entry, assist pharmacists, and support confidentiality while working in a locally owned store backed by a national brand.

Qualifications

• High School Diploma.
• Diploma from a Pharmacy Assistant credited course preferred.
• Previous Pharmacy Experience preferred.
• Effective organizational skills, ability to multi task.
• Problem Solving Skills.
• Strong attention to detail.

Responsibilities

• Greet customer promptly and gather prescription information according to Standards.
• Refer to the pharmacist all clinical inquiries.
• Set realistic customer expectations as to wait times.
• Locate and cash out prescriptions and any ancillary items.
• Maintain and control the cash register in the dispensary.
• Adhere to all confidentiality and privacy requirements.
• Receive new and repeat prescription orders in accordance with Standard Operating Procedures.
• Prepare and submit orders with the exception, of controlled drugs and narcotics.
• Adjudicate third party billing, online and manage manual Third-Party Accounts.
• Answer telephone and refer to a pharmacist when necessary.
• Manage incoming faxes according to Pharmacy Standards of Practice.
• Assist pharmacist in coordinating call backs.
• Accurately file completed documentation as per Pharmacy Standards of Practice.
• Assist in prescription preparation to company's standardsand professional services.
• Data entry for new prescriptions, and managing refill request processing.
• Select medications to fill prescriptions according to Pharmacy Standards of Practice.
• Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards.
• Accurately enter and maintain appropriate data within the applicable Pharmacy systems

Skills

Pharmacy knowledge

Attention to detail

Multitasking

Problem solving

Organization

Education

High School Diploma

Pharmacy Assistant program

Job description

Shoppers Drug Mart Inc. is seeking a Pharmacy Assistant to support the dispensing prescriptions, assist in pharmacy services, and help maintain the Pharmacy according to the Standards of Practice, delivering superior, timely service to customers.

In this role you will greet customers, handle prescription data entry, assist pharmacists, and support confidentiality while working in a locally owned store backed by a national brand.