Pharmacy Supervisor – Patient Care & Counseling

Shoppers Drug Mart; Toronto; On-site; CAD 67,000 - 87,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Job summary

Shoppers Drug Mart in Ontario is seeking a Pharmacy Associate to manage daily pharmacy operations, provide patient and provider consultations, and dispense medications with full scope of professional services. You will ensure privacy, maintain records, and coordinate with healthcare professionals to deliver high-quality care.

The role covers inventory management, adherence to regulations, and engagement in continuing education and mandatory training to support excellent customer service in a

Qualifications

• Independent thinking and decision making to handle issues
• Plan, coordinate and delegate assignments; coach team members
• Proven ability to drive and build the business; lead by example
• Commitment to providing exceptional customer service
• Superior customer relations skills and professionalism
• Strong problem-solving skills; execute action plans
• Strong computing skills and knowledge of Pharmacy systems a definite asset
• Follow Health & Safety procedures to ensure a safe workplace
• Complete mandatory training and voluntary continuing education workshops

Responsibilities

• Manage the Pharmacy operations while on duty; provide consultations to customers and health care providers
• Dispense medications and ensure accuracy/appropriateness of prescriptions
• Maintain records per legislation and policy
• Ensure privacy requirements and consent management are met
• Counsel on prescriptions and OTC/behind-the-counter products
• Ensure coordination with other health care professionals within the circle of care
• Oversee inventory including stock levels, ordering, and will-call reviews
• Prepare and manage workflow queues; monitor privacy and confidentiality compliance
• Maintain a professional appearance and public identification

Skills

Independent thinking

Plan and delegate

Leadership

Customer service

Problem solving

Pharmacy systems knowledge

Health & safety

Mandatory training

Continuing education

Job description

Shoppers Drug Mart in Ontario is seeking a Pharmacy Associate to manage daily pharmacy operations, provide patient and provider consultations, and dispense medications with full scope of professional services. You will ensure privacy, maintain records, and coordinate with healthcare professionals to deliver high-quality care.

The role covers inventory management, adherence to regulations, and engagement in continuing education and mandatory training to support excellent customer service in a