Pharmacy Lead: Patient Care & Dispensing

Shoppers Drug Mart; Ottawa; On-site; CAD 102,000 - 132,000; Full time

Job summary

Shoppers Drug Mart in Ottawa is seeking a pharmacist to manage the pharmacy operations on duty, provide consultations to customers and health care providers, and dispense medications. You will uphold privacy, safety, and regulatory requirements while delivering exceptional customer service and collaborating with health care professionals, performing duties within the full scope of professional services.

This role emphasizes accurate dispensing, patient-centered care, and maintaining records in

Qualifications

• Independent thinking and decision making - makes decisions when dealing with issues or problems
• Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
• Proven ability to drive and build the business, lead by example and support enterprise programs
• Commitment to providing exceptional customer service
• Superior customer relations skills and a strong sense of professionalism
• Strong problem-solving skills including experience formulating and executing action plans
• Strong personal computing skills and knowledge of Pharmacy systems a definite asset
• Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
• Complete mandatory training and voluntary continuing education workshops, as needed

Responsibilities

• Acknowledge all customers approaching the Pharmacy
• Practice within federal/provincial, regulatory/legal requirements
• Ensure all privacy requirements are met, including customer confidentiality and consent management
• Provide counselling on prescriptions, over the counter/behind the counter products
• Practice to full extent of expanded scope with Professional Services, within your capability
• Be clearly identifiable to the public
• Ensure accuracy and appropriateness of all prescriptions dispensed
• Communicate with other health care professionals within the circle of care to provide customer care
• Maintain all records required in accordance with legislation, standards of practice, and policy
• Control access to the dispensary with respect to inventory and patient confidentiality
• Review and maintain Workflow Queues on a daily basis
• Regular review of 'will call' bins, in accordance with established Standard Operating Procedures
• Review of stock to identify expired inventory
• Oversight of current stock levels and medication orders from wholesaler
• Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
• Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
• Involvement with financial reports as appropriate
• Read and action store communications on in-store web
• File incident reports when any customer or staff medication or privacy incidents occur

Skills

Independent thinking

Plan and delegate

Business development

Customer service

Professionalism

Problem solving

Computing skills

Health & Safety

Continuing education

Job description

Shoppers Drug Mart in Ottawa is seeking a pharmacist to manage the pharmacy operations on duty, provide consultations to customers and health care providers, and dispense medications. You will uphold privacy, safety, and regulatory requirements while delivering exceptional customer service and collaborating with health care professionals, performing duties within the full scope of professional services.

This role emphasizes accurate dispensing, patient-centered care, and maintaining records in