Pharmacy Manager

Mednow; Toronto; On-site; CAD 150,000 - 170,000; Full time

Benefits offered by this job

Dental care

Extended health care

Paid time off

Vision care

Job summary

Mednow Pharmacy in Toronto is seeking a Pharmacy Manager to lead a delivery-based digital pharmacy. You will oversee day-to-day operations, ensure regulatory compliance and participate in dispensing, counselling and clinical care.

The role emphasizes leadership of a pharmacy team, implementation of digital workflows, and collaboration with technology and operations to enhance patient care.

Qualifications

• Licensed and in good standing with the Ontario College of Pharmacists.
• Bachelor of Pharmacy or PharmD from an accredited institution.
• Eligible and willing to act as the pharmacy's Designated Manager.
• Strong knowledge of Ontario pharmacy legislation, OCP standards and community pharmacy operations.
• Several years of community pharmacy experience.
• Previous pharmacy management, leadership or supervisory experience strongly preferred.

Responsibilities

• Lead the day-to-day operations of the pharmacy and take overall accountability for pharmacy performance.
• Serve as the Designated Manager and ensure the pharmacy operates in accordance with Ontario College of Pharmacists standards and applicable legislation.
• Lead, coach and support pharmacists, pharmacy assistants and other team members.
• Manage workflow, staffing, scheduling and allocation of responsibilities.
• Maintain compliance with privacy requirements, legislation and Mednow policies.

Skills

Pharmacy leadership

Team management

Clinical judgement

Patient counselling

Regulatory compliance

Education

Bachelor of Pharmacy or PharmD

Tools

Kroll

Job description

About Mednow Pharmacy

Mednow Pharmacy is building a more convenient, connected and personalized pharmacy experience for Canadians.

We combine the services patients expect from a great community pharmacy with technology designed to make accessing and managing care easier. Our digital platform supports prescription management and fulfillment, pharmacist chat, integrated delivery, digital workflows, and virtual and in‑home care.

Mednow is part of a broader healthcare platform connecting pharmacy and medical care. More than 50 physicians currently provide care through the Mednow platform, including virtual and in‑home visits. We also operate a pharmacy in Vancouver and work with pharmacy partners across Canada.

Our goal is simple:use technology to make pharmacy more accessible, efficient and personal without losing the relationships and clinical judgment that define great pharmacy care.

The Role

We are looking for an experiencedPharmacy Managerto lead our Toronto pharmacy.

This is both a leadership role and a hands‑on pharmacist position. You will be responsible for the safe, compliant and effective operation of the pharmacy while continuing to participate in dispensing, counselling and clinical care.

Mednow is different from a traditional retail pharmacy.Our pharmacy is not open to the public; we operate as a delivery‑based digital pharmacy.Patients interact with our team through phone, secure chat and our digital platform, with prescriptions delivered directly to them.

You will lead the pharmacy team, oversee day‑to‑day operations, maintain high standards of regulatory compliance and patient care, and work closely with Mednow's operations and technology teams to continuously improve how the pharmacy operates.

The Pharmacy Manager will play an important role in bringing together pharmacy operations, digital workflows, integrated delivery and Mednow's network of physicians to create an exceptional patient experience.

What You'll Do

Pharmacy Leadership & Operations

• Lead the day-to-day operations of the pharmacy and take overall accountability for pharmacy performance
• Serve as theDesignated Managerand ensure the pharmacy operates in accordance with Ontario College of Pharmacists standards and applicable legislation
• Lead, coach and support pharmacists, pharmacy assistants and other pharmacy team members
• Manage pharmacy workflow, staffing, scheduling and allocation of responsibilities
• Establish and maintain effective operating procedures and quality‑assurance processes
• Monitor pharmacy workflows and identify opportunities to improve efficiency, accuracy and patient experience
• Foster a collaborative, accountable and patient‑first culture
• Work closely with Mednow's operations, support and technology teams

Patient & Clinical Care

• Review, verify and dispense prescriptions accurately and safely
• Counsel patients on medications, adherence, side effects, interactions and appropriate use
• Conduct medication reviews and provide pharmacist‑led clinical services
• Assess and prescribe for minor ailments and other conditions within the pharmacist's scope of practice
• Identify and resolve drug therapy problems
• Communicate and collaborate with physicians and other healthcare professionals involved in patient care
• Support patients through phone, secure chat and other digital channels
• Ensure patients receive timely, professional and personalized care

Compliance & Quality

• Maintain compliance with OCP standards, privacy requirements, applicable legislation and Mednow policies
• Ensure appropriate documentation, record keeping, narcotic and controlled-substance management, and inventory controls
• Maintain pharmacy policies and procedures and ensure they are consistently followed
• Manage and respond appropriately to medication incidents, patient concerns and quality‑assurance issues
• Foster a culture where patient safety and professional standards come first

Technology & Continuous Improvement

• Use Kroll and Mednow's technology platform to manage prescriptions, patient communication and pharmacy workflows
• Help develop and improve digital pharmacy workflows as Mednow's platform evolves
• Work with product, technology and operations teams to identify and eliminate friction for pharmacists and patients
• Help introduce new clinical services, programs and technology into pharmacy operations
• Use technology and process improvement to reduce unnecessary administrative work and give the pharmacy team more time to focus on patient care

What We're Looking For

• Licensed and in good standing with theOntario College of Pharmacists
• Bachelor of Pharmacy or PharmD from an accredited institution
• Eligible and willing to act as the pharmacy'sDesignated Manager
• Strong knowledge of Ontario pharmacy legislation, OCP standards and community pharmacy operations
• Several years of community pharmacy experience
• Previous pharmacy management, leadership or supervisory experience strongly preferred
• Strong clinical judgment and attention to detail
• Demonstrated ability to lead and develop a pharmacy team
• Comfortable taking ownership of pharmacy operations and solving problems independently
• Strong organizational and workflow‑management skills
• Excellent patient communication and counselling skills
• Comfortable adopting new technology and working in a digitally enabled environment
• Collaborative approach to working with physicians and other healthcare professionals
• Experience with Kroll is strongly preferred

Compensation

The base salary for this position is$150,000–$170,000 per year, depending on experience and qualifications, plus the opportunity to earn aperformance-based bonus.

The performance bonus is designed to recognize strong leadership and results across areas such as pharmacy performance, operational execution, patient experience, team development and quality.

Why Mednow?

• Lead a different kind of pharmacy.Take ownership of a pharmacy operation while helping shape a technology‑enabled model of pharmacy care.
• Technology that supports the pharmacy team.Digital workflows, integrated delivery, secure chat and other tools are designed to reduce friction for both patients and pharmacy staff.
• Connected clinical care.Mednow's platform includes 50+ physicians providing virtual and in‑home care, creating opportunities for closer collaboration between pharmacists and prescribers.
• Build and improve.We aren't looking for someone simply to maintain the status quo. You'll have the opportunity to identify problems, improve workflows and help determine how our pharmacy model evolves.
• Make pharmacy more personal.We believe technology should make pharmacy more human, not less—giving pharmacists better tools, better information and more time to care for patients.

We're looking for a Pharmacy Manager who combines strong professional and clinical standards with anoperator's mindset: someone who takes ownership, develops their team, solves problems and is excited about building a better pharmacy experience for patients.

Benefits

• Dental care
• Extended health care
• Paid time off
• Vision care