Pharmacy Manager

Shoppers Drug Mart Inc.; Barrie; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading pharmacy in Barrie seeks a Pharmacy Manager to oversee operations, ensure compliance, and deliver exceptional customer service. This role involves managing workflow, inventory, and providing consultation to customers and healthcare providers. Join a community-focused team that values diversity and offers competitive benefits.

Benefits

Purchase discount program

Flexible schedules

Competitive pay

Online learning through Academy

Qualifications

• Completion of mandatory training and continuing education as needed.
• Strong customer relations and professionalism.

Responsibilities

• Manage overall operations of the Pharmacy, including consultation to customers.
• Ensure compliance with documentation and control of substances.
• Participate in financial reporting as appropriate.

Skills

Independent thinking

Decision-making

Customer service

Problem-solving

Strong computing skills

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

SUMMARY: To manage the overall operations of the Pharmacy, including providing consultation to customers and healthcare providers, practicing to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.

DUTIES & RESPONSIBILITIES:

1. Pharmacy and Customer Service
   • Acknowledge all customers approaching the Pharmacy
   • Practice within federal/provincial, regulatory/legal requirements
   • Ensure all privacy requirements are met, including customer confidentiality and consent management
   • Provide counselling on prescriptions and over-the-counter products
   • Practice to full extent of expanded scope with Professional Services, within your capability
   • Be clearly identifiable to the public
   • Ensure accuracy and appropriateness of all prescriptions dispensed
   • Communicate with other healthcare professionals within the circle of care to provide customer care
   • Maintain all records required in accordance with legislation, standards of practice, and policy
2. Workflow and Inventory Management:
   • Control access to the dispensary respecting inventory and patient confidentiality
   • Review and maintain Workflow Queues daily
   • Regularly review ‘will call’ bins per established SOPs
   • Review stock to identify expired inventory
   • Oversee current stock levels and medication orders from wholesaler
   • Ensure compliance with documentation and control of substances under the Controlled Drugs and Substances Act, including reporting to Health Canada and regulatory bodies
3. Operations:
   • Ensure workstations, counselling areas, and work islands reflect a professional image
   • Participate in financial reporting as appropriate
   • Read and act on store communications via the in-store web
   • File incident reports for any medication or privacy incidents involving customers or staff
4. Experience, Skills & Qualifications:
   • Independent thinking and decision-making skills
   • Ability to plan, coordinate, delegate, and coach colleagues
   • Proven ability to drive business growth and support enterprise programs
   • Commitment to exceptional customer service
   • Strong customer relations and professionalism
   • Problem-solving skills with experience in action plan execution
   • Strong computing skills and knowledge of Pharmacy systems is an asset
   • Adherence to Health & Safety procedures
   • Completion of mandatory training and continuing education as needed

Why work in a Shoppers Drug Mart store?

Each store has an Associate-Owner, so you work for a local business owner with the support of a national brand. Benefits include a purchase discount program, flexible schedules, competitive pay, and online learning through Academy. Take ownership of your work and find ways to care for your patients, co-workers, customers, and community.

Our Associate Owners value Canada’s diversity and aim to reflect this in their products, staff, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct, reinforcing stakeholder expectations.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Retail

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