Pharmacy Manager

Shoppers Drug Mart; Arnprior; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a leading pharmacy to manage operations, provide consultations, and ensure compliance with regulations. This role emphasizes exceptional customer service and problem-solving skills while maintaining a professional image and managing inventory.

Benefits

Discounts

Flexible Schedules

Competitive Pay

Online Learning

Qualifications

• Proven ability to grow the business and support enterprise programs.
• Completion of mandatory training and ongoing education as needed.

Responsibilities

• Manage overall operations of the Pharmacy including consultations.
• Ensure privacy requirements are met and maintain required records.
• Control access to the dispensary and oversee stock levels.

Skills

Problem Solving

Customer Service

Decision Making

Tools

Pharmacy Systems

Job description

Join a locally owned and operated store to help deliver health, beauty, and convenience services in your community, keeping the customer at the centre of everything you do.

Why this role is important?

SUMMARY:

This role involves managing the overall operations of the Pharmacy, including providing consultations to customers and healthcare providers, practicing to the full scope of professional services, dispensing medication, and assisting in dispensary maintenance.

DUTIES & RESPONSIBILITIES:

• Pharmacy and Customer Service
• Greet all customers approaching the Pharmacy
• Operate within federal/provincial, regulatory, and legal requirements
• Ensure privacy requirements are met, including confidentiality and consent management
• Provide counselling on prescriptions and over-the-counter products
• Practice to the full extent of your professional scope with available services
• Be clearly identifiable to the public
• Ensure accuracy and appropriateness of all dispensed prescriptions
• Communicate with other healthcare professionals to coordinate customer care
• Maintain all required records according to legislation, standards, and policies

Workflow and Inventory Management:

• Control access to the dispensary respecting inventory and patient confidentiality
• Review and maintain Workflow Queues daily
• Regularly review 'will call' bins per SOPs
• Check for expired inventory
• Oversee stock levels and medication orders from suppliers
• Ensure compliance with the Controlled Drugs and Substances Act, reporting to Health Canada and other bodies as required

Operations:

• Maintain a professional image at entry/pickup workstations and in counselling areas
• Assist with financial reports as needed
• Respond to store communications via the in-store web
• File incident reports for medication or privacy incidents involving customers or staff

Experience, Skills & Qualifications:

• Ability to think independently and make decisions
• Plan, coordinate, delegate, and coach colleagues
• Proven ability to grow the business and support enterprise programs
• Exceptional customer service skills and professionalism
• Strong problem-solving skills with experience in action planning
• Proficiency in personal computing and pharmacy systems is an asset
• Adherence to health and safety procedures for a safe work environment
• Completion of mandatory training and ongoing education as needed

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Why work in a Shoppers Drug Mart store?

Each store is owned by a local Associate-Owner, offering the support of a national brand. Benefits include discounts, flexible schedules, competitive pay, and online learning through Academy.

Take ownership of your work and find ways to care for your patients, colleagues, customers, and community.

Our network values Canada's diversity, reflecting it in our products, staff, and store culture. Accommodation is available upon request for applicants and colleagues with disabilities.

We uphold laws and ethical standards as part of our commitment to doing the right thing, aligned with our Code of Conduct.

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