Pharmacy Customer Service Representative

AIDS Healthcare Foundation; Melville; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Care Specialist to join their dedicated team. This role focuses on enhancing the customer experience through exceptional service, problem-solving, and effective communication. The ideal candidate will thrive in a dynamic environment, adapting to various situations while maintaining a friendly and helpful demeanor. You'll be part of a collaborative team, contributing to the success of a mission-driven organization that prioritizes patient care and employee growth. If you're passionate about making a difference and providing outstanding support, this opportunity is perfect for you.

Qualifications

• Strong telephone communication and interpersonal skills are essential.
• Must adapt to various situations and provide outstanding customer service.

Responsibilities

• Provide call center services to enhance customer experience.
• Assist patients with scheduling appointments and resolving issues.

Skills

Customer Service

Communication Skills

Problem Solving

Interpersonal Skills

Education

High School Diploma or GED

Pharmacy Technician Certification

Job description

WHO WE ARE

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

If so, AIDS Healthcare Foundation is the place for you!

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting-edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research, and other activities, AHF provides access to the latest HIV treatments for all who need them.

AHF’s core values are:

1. Patient-Centered
2. Value Employees
3. Respect for Diversity
4. Nimble
5. Fight for What’s Right

STILL INTERESTED? Please continue!

YOUR CONTRIBUTION TO OUR SUCCESS!

A Customer Care Specialist contributes to AHF by providing various call center services to the Department of Pharmacy and the Department of Medicine that enhance the customer experience for AHF. They will present a friendly, helpful voice to patients, clients, and customers seeking information, requesting to transfer their prescriptions to AHF, and filing grievances or complaints. They will provide the same level of service to AHF employees. The Customer Care Specialist answers incoming calls from patients wishing to schedule appointments for services at an AHF Healthcare Center and Pharmacy. They are problem solvers, providing a "helping hand" and calming callers who seem to be upset or in a stressful situation. In addition, providing feedback to their manager about improving service will allow the team member to enhance their contribution. The Customer Care Specialist adds consistent value to the AHF Pharmacy and Department of Medicine Teams by easily adapting to various situations and being flexible.

A Customer Care Specialist enhances the reputation of AHF by maintaining superior telephone communication skills, interpersonal skills, a customer-friendly attitude, motivation to provide outstanding customer service, and proactively assisting patients in solving various issues and problems related to receiving service from the AIDS Healthcare Foundation.

You will be a passionate advocate for our top initiatives.

To be successful as a Customer Care Specialist, it is crucial to ensure that the AHF core values and mission stay top of mind with all that you do. At AHF, we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The Customer Care Specialist will work as part of a close-knit team to collaborate with colleagues and team members, providing excellent opportunities to contribute to AHF's success by sharing ideas, learning from others, attending training, and networking. Attending various internal and external meetings that may be assigned, conferences, training, AHF, and community events are ways to grow and provide value-added contributions to AHF.

Licenses/ Certifications: Must have at least a high school diploma or general education degree (GED), have a current Technician license or certification (in the State where employed if required), and/or hold a National Pharmacy Technician Certification (current or successfully obtain within 12 months of employment).

AHF Commitment

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status, or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training, and all other conditions of employment.