Pharmacy Communications Assistant — Patient Care Pro

Cigna Health and Life Insurance Company; Mississauga; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Pension plan

Career development

Flexible work options

Job summary

Express Scripts Canada Pharmacy in Mississauga is seeking a Pharmacy Assistant Communications to support members with prescription refills and care information. You will process prescriptions, enter patient data into Kroll, and respond to member requests in a timely, accurate manner.

Working on-site, you will collaborate with pharmacists and technicians, maintain documentation, and help manage communications to ensure continuity of care.

Qualifications

• Pharmacy Assistant Diploma or Equivalent Experience 0-3 years' retail pharmacy experience
• Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
• Excellent written, verbal and oral communication skills, including grammar, punctuation and spelling
• Experience in a Contact Centre is an asset
• Bilingualism (French & English) is an asset

Responsibilities

• Process prescriptions through Kroll including third party adjudication and rescheduling of next fill
• Record and maintain member information in the CRM system
• Respond to member questions and resolve issues per regulations
• Uphold quality and productivity standards across transactions
• Obtain prescription transfers from retail pharmacies
• Coordinate renewals with doctors and member communications
• Support auto-notifications and outreach for refills
• Document all contacts in appropriate systems for quality service
• Manage team mailboxes/e-mails
• Collaborate with technicians, advisors and supervisors to share best practices
• Perform other duties as required by retail pharmacy operations

Skills

Customer service

Bilingual (French/English)

Communication skills

Data entry

Education

Pharmacy Assistant Diploma or Equivalent Experience

Tools

Kroll

CRM system

MS Office

Job description

Express Scripts Canada Pharmacy in Mississauga is seeking a Pharmacy Assistant Communications to support members with prescription refills and care information. You will process prescriptions, enter patient data into Kroll, and respond to member requests in a timely, accurate manner.

Working on-site, you will collaborate with pharmacists and technicians, maintain documentation, and help manage communications to ensure continuity of care.