Pharmacy Assistant Communications - Express Scripts Canada

Cigna Health and Life Insurance Company; Mississauga; On-site; CAD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Pension plan

Career development

Flexible work options

Job summary

Express Scripts Canada Pharmacy in Mississauga is seeking a Pharmacy Assistant Communications to support members with prescription refills and care information. You will process prescriptions, enter patient data into Kroll, and respond to member requests in a timely, accurate manner.

Working on-site, you will collaborate with pharmacists and technicians, maintain documentation, and help manage communications to ensure continuity of care.

Qualifications

• Pharmacy Assistant Diploma or Equivalent Experience 0-3 years' retail pharmacy experience
• Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
• Excellent written, verbal and oral communication skills, including grammar, punctuation and spelling
• Experience in a Contact Centre is an asset
• Bilingualism (French & English) is an asset

Responsibilities

• Process prescriptions through Kroll including third party adjudication and rescheduling of next fill
• Record and maintain member information in the CRM system
• Respond to member questions and resolve issues per regulations
• Uphold quality and productivity standards across transactions
• Obtain prescription transfers from retail pharmacies
• Coordinate renewals with doctors and member communications
• Support auto-notifications and outreach for refills
• Document all contacts in appropriate systems for quality service
• Manage team mailboxes/e-mails
• Collaborate with technicians, advisors and supervisors to share best practices
• Perform other duties as required by retail pharmacy operations

Skills

Customer service

Bilingual (French/English)

Communication skills

Data entry

Education

Pharmacy Assistant Diploma or Equivalent Experience

Tools

Kroll

CRM system

MS Office

Job description

Job Title: Pharmacy Assistant Communications

Location: Argentia Mississauga

Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: On-site

Department Name: Pharmacy Operations

Pay Typed: Hourly

Pay Range: $21 to $24

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology.

ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary

The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications. Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant Communications that provides meaningful support at the right time to our members for better health and peace of mind. In this role, you will be accountable for processing prescriptions refills, entry of patient care information into Kroll and taking action on member requests. We offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration, passion, service and alignment.

ESSENTIAL FUNCTIONS

• Accurately process prescriptions through Kroll including third party adjudication and rescheduling of next fill
• Recording and maintaining member information in the CRM system
• Answering questions from patients and/or resolve customer issues according to Ontario College of Pharmacist's regulations.
• Uphold quality and productivity standards on all transactions collecting information, processing RX orders and other types of service requests
• Obtaining prescription transfers from retail pharmacies
• Fax and call renewal requests to doctors and maintain member communications channels to ensure that the member does not run out of medications
• Support auto- notifications and call members for upcoming refills and renewals
• Ensure accurate and complete documentation is entered into the appropriate systems of all contacts (internal/external) to maintain high quality customer service
• Manage team mailboxes/e-mails
• Aid in management assigned tasks and projects
• Work collaboratively with other Registered Technicians, Member Advisors and Supervisors to ensure that best practices are shared
• Other responsibilities commonly performed by retail pharmacy assistants.

QUALIFICATIONS

• Pharmacy Assistant Diploma or Equivalent Experience 0-3 years' retail pharmacy experience
• Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing
• Excellent written, verbal and oral communication skills, including knowledge about the correct use of grammar, punctuation and spelling
• Experience in a Contact Centre would be an asset
• Team player with the ability to work independently
• Bilingualism (French & English) is an asset
• Strong customer service focus
• Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
• Strong interpersonal skills with ability to work independently with minimal supervision
• Flexible to situations and adaptable to change
• A thorough understanding of quality assurance and delivery of service excellence
• Must be able to work within the Pharmacy hours - Monday - Friday 7:30 am to 6:00 pm, occasional Saturdays and statutory holidays.
• This role may be required to work additional and/or alternate hours/days/shifts when required by management.
• Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
• Accuracy in Data Entry is mandatory

Why Join Us

• Competitive compensation, benefits and pension plan
• Career development and advancement opportunities
• A culture that celebrates innovation and collaboration
• Flexible work options and wellness programs

Pre-Employment Requirements

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a bona fide occupational requirement. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

Internal Applications Deadline

October 1, 2026

About Express Scripts Canada

Express Scripts Canada is a Cigna company. Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities. If you require accommodation in completing the online application process, please email: [e-mail] Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.