Pharmacy Assistant: Patient Care & Prescription Support

Shoppers Drug Mart Inc.; Edmonton; On-site; CAD 22,000 - 33,000; Full time

Benefits offered by this job

Purchase discount program

Flexible schedules

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart Inc. is seeking a Pharmacy Assistant to support dispensing prescriptions, assist in pharmacy services, and help maintain daily operations in a community store.

You will collaborate with pharmacists to ensure accurate prescription processing and deliver friendly, confidential customer service. Responsibilities include handling prescription intake, data entry, third-party billing support, and maintaining records per Pharmacy Standards of Practice.

Qualifications

• High School Diploma required.
• Pharmacy Assistant diploma preferred.
• Previous pharmacy experience preferred.
• Strong organizational skills and ability to multitask.
• Good problem-solving abilities.
• High attention to detail and accuracy.

Responsibilities

• Greet customer promptly and gather prescription information according to Standards
• Refer to the pharmacist all clinical inquiries
• Set realistic customer expectations as to wait times
• Locate and cash out prescriptions and any ancillary items
• Ensure customers requiring counseling are referred to the Pharmacist
• Maintain and control the cash register in the dispensary
• Adhere to confidentiality and privacy requirements
• Receive new and repeat prescription orders in accordance with Standard Operating Procedures
• Prepare and submit orders with the exception, of controlled drugs and narcotics
• Adjudicate third party billing, online and manage manual Third-Party Accounts
• Answer telephone and refer to a pharmacist when necessary
• Manage incoming faxes according to Pharmacy Standards of Practice
• Assist pharmacist in coordinating call backs
• Accurately file completed documentation as per Pharmacy Standards of Practice
• Assist in prescription preparation to company's standardsand professional services
• Data entry for new prescriptions, and managing refill request processing
• Select medications to fill prescriptions according to Pharmacy Standards of Practice
• Efficiently count or measure, package, and label prescriptions, as per Pharmacy Standards
• Accurately enter and maintain appropriate data within the applicable Pharmacy systems

Skills

Organizational skills

Problem solving

Attention to detail

Customer service

Education

High School Diploma

Pharmacy Assistant diploma

Job description

Shoppers Drug Mart Inc. is seeking a Pharmacy Assistant to support dispensing prescriptions, assist in pharmacy services, and help maintain daily operations in a community store.

You will collaborate with pharmacists to ensure accurate prescription processing and deliver friendly, confidential customer service. Responsibilities include handling prescription intake, data entry, third-party billing support, and maintaining records per Pharmacy Standards of Practice.