Pharmacist - Community Health & Dispensing Leader

Shoppers Drug Mart; Calgary; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Discount program

Academy online learning

Competitive pay

Job summary

Shoppers Drug Mart is seeking a Pharmacy Operations Manager to oversee on‑duty pharmacy activities, provide patient counselling, and ensure compliance with federal and provincial regulations. You will manage dispensing, documentation, and collaboration with health care providers to deliver high‑quality care.

The role emphasizes privacy, accurate prescriptions, and safety in a fast‑paced retail pharmacy environment, while supporting a customer‑centric service approach.

Qualifications

• Independent thinking and decision making when issues arise.
• Plan, coordinate and delegate assignments plus coaching.
• Proven ability to drive and build the business, lead by example.
• Commitment to exceptional customer service.
• Strong customer relations and professionalism.
• Strong problem-solving skills and action planning.
• Familiarity with Pharmacy systems is an asset.

Responsibilities

• Pharmacy and Customer Service: Acknowledge customers; provide counselling on prescriptions and products; ensure privacy and confidentiality; maintain records as required.
• Workflow and Inventory Management: Control access to dispensary; review workflow queues; monitor stock levels; manage stock expiry.
• Operations: Ensure displays and work areas project a professional image; participate in financial reporting; read store communications; file incident reports.

Skills

Independent thinking

Team coordination

Leadership

Customer service

Problem solving

Pharmacy systems

Health & safety

Job description

Shoppers Drug Mart is seeking a Pharmacy Operations Manager to oversee on‑duty pharmacy activities, provide patient counselling, and ensure compliance with federal and provincial regulations. You will manage dispensing, documentation, and collaboration with health care providers to deliver high‑quality care.

The role emphasizes privacy, accurate prescriptions, and safety in a fast‑paced retail pharmacy environment, while supporting a customer‑centric service approach.