Pharma IT Technician: End-User Support & Systems

Septodont; Cambridge; Hybrid; CAD 47,000 - 57,000; Full time

Benefits offered by this job

RRSP Program

Discounted gym memberships

Work-life balance programs (EAP)

Corporate discounts and perks

Employee recognition program

Social events and spirit days

Job summary

Septodont in Cambridge, Ontario is seeking an IT Technician to provide first-level help desk support and ensure reliable operation of employee technology. You will troubleshoot devices, manage onboarding, and maintain inventory in a fast-paced, regulated environment.

The role requires a bachelor’s degree and at least 1 year of IT support experience; bilingual ability is an asset. On-call rotations and shift support may be required, with opportunities for growth and professional development.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum 1 year of experience in a related IT support role.
• Experience in pharmaceutical, food, cosmetic, or other regulated manufacturing environments is an asset.
• Bilingual English/French or Portuguese is considered an asset.
• Availability to participate in on-call rotations and support multiple shifts as required.

Responsibilities

• Provide first-level help desk support for employees, prioritizing and tracking requests.
• Troubleshoot, maintain, configure, repair, and upgrade end-user hardware, software, and mobile devices.
• Escalate issues to internal teams or external vendors as required.
• Support onboarding activities by preparing equipment and user accounts for new employees.
• Monitor and maintain inventory of IT hardware and supplies.
• Assist with system monitoring and security incident response.
• Help manage on-premise servers and systems.
• Contribute to continuous improvements for service delivery and user experience.
• Ensure compliance with GMP, data integrity, privacy, and safety requirements.

Skills

Customer service

Communication

Problem solving

Multitasking

Team oriented

Education

Bachelor’s degree in CS or related field

Tools

Windows OS

Active Directory

Helpdesk ticketing

Job description

Septodont in Cambridge, Ontario is seeking an IT Technician to provide first-level help desk support and ensure reliable operation of employee technology. You will troubleshoot devices, manage onboarding, and maintain inventory in a fast-paced, regulated environment.

The role requires a bachelor’s degree and at least 1 year of IT support experience; bilingual ability is an asset. On-call rotations and shift support may be required, with opportunities for growth and professional development.