IT Technician

Septodont; Cambridge; Hybrid; CAD 47,000 - 57,000; Full time

Benefits offered by this job

RRSP Program

Discounted gym memberships

Work-life balance programs (EAP)

Corporate discounts and perks

Employee recognition program

Social events and spirit days

Job summary

Septodont in Cambridge, Ontario is seeking an IT Technician to provide first-level help desk support and ensure reliable operation of employee technology. You will troubleshoot devices, manage onboarding, and maintain inventory in a fast-paced, regulated environment.

The role requires a bachelor’s degree and at least 1 year of IT support experience; bilingual ability is an asset. On-call rotations and shift support may be required, with opportunities for growth and professional development.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum 1 year of experience in a related IT support role.
• Experience in pharmaceutical, food, cosmetic, or other regulated manufacturing environments is an asset.
• Bilingual English/French or Portuguese is considered an asset.
• Availability to participate in on-call rotations and support multiple shifts as required.

Responsibilities

• Provide first-level help desk support for employees, prioritizing and tracking requests.
• Troubleshoot, maintain, configure, repair, and upgrade end-user hardware, software, and mobile devices.
• Escalate issues to internal teams or external vendors as required.
• Support onboarding activities by preparing equipment and user accounts for new employees.
• Monitor and maintain inventory of IT hardware and supplies.
• Assist with system monitoring and security incident response.
• Help manage on-premise servers and systems.
• Contribute to continuous improvements for service delivery and user experience.
• Ensure compliance with GMP, data integrity, privacy, and safety requirements.

Skills

Customer service

Communication

Problem solving

Multitasking

Team oriented

Education

Bachelor’s degree in CS or related field

Tools

Windows OS

Active Directory

Helpdesk ticketing

Job description

At Septodont, a global leader in dental products and a key player in pharmaceutical development and contract manufacturing (CDMO), we are proud to work every day to improve patients’ health and well-being.Present in more than 110 countries, the Group relies on the energy, expertise, and passion of 2,600 employees. With 6 international production sites, Septodont combines industrial excellence, technological expertise, and innovation to meet the needs of healthcare professionals worldwide.In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over 40 years of expertise in sterile injectable cartridges and combination product manufacturing. Backed by a team of more than 675 dedicated professionals and modern facilities, we deliver high-quality, customer-focused solutions to partners around the world.Beyond our expertise, our people are our greatest strength. We foster a stimulating work environment where everyone can learn, grow, and build a career that reflects their aspirations, supported by continuous training and internal mobility. As a socially responsible company, we place diversity and inclusion at the heart of our development, convinced that they enhance collective performance and foster human experience.Joining Septodont means becoming part of a human-scale international group and contributing to a meaningful mission: improving health for as many people as possible. What if your next professional chapter started with us?We have an opportunity for an IT Technician## JOB SUMMARYThe IT Technician is responsible for providing support and service delivery for end-user computing environments. As the voice and face of the IT Department, this role delivers customer-focused technical support, resolves help desk issues, and ensures the reliable operation of employee technology while maintaining compliance with established procedures, privacy requirements, and quality standards.## RESPONSIBILITIES* Provide first-level help desk support for employees, prioritizing and tracking requests through the IT ticketing system.* Troubleshoot, maintain, configure, repair, and upgrade end-user hardware, software, and mobile devices.* Escalate issues to internal teams or external vendors as required to ensure timely resolution.* Support onboarding activities by preparing equipment, user accounts, and technology resources for new employees.* Monitor and maintain inventory of IT hardware, accessories, and supplies.* Participate in daily system monitoring activities and respond appropriately to system and security incidents.* Assist with the management and maintenance of on-premise servers and systems.* Contribute to continuous improvement initiatives that enhance service delivery and the end-user experience.* Ensure compliance with GMP, data integrity, information security, privacy, and safety requirements.* Provide recommendations on the selection and implementation of new technologies.## ## JOB REQUIREMENTS### Education* Bachelor’s degree in Computer Science, Information Systems, or a diploma in Network Engineering or a related field.* Relevant Microsoft certifications are considered an asset.### ### Experience and Skills* Minimum 1 year of experience in a related IT support role.* Experience in pharmaceutical, food, cosmetic, or other regulated manufacturing environments is considered an asset.* Strong customer service and organizational skills with the ability to manage multiple priorities.* Excellent verbal and written communication skills, including the ability to communicate technical information effectively.* Strong analytical and problem-solving abilities with a proactive and self-directed approach.* Comfortable working in a fast-paced environment with changing priorities.* Team-oriented, flexible, and open-minded.* Availability to participate in on-call rotations and support multiple shifts as required.* Valid driver's license and passport are considered assets.* Bilingual English/French or Portuguese is considered an asset.## ## CompensationStarting at approximately **$52,000 CAD**, with opportunity for increase based on qualifications and experience. Total rewards include comprehensive benefits, bonus eligibility, and professional development support.## ## What We Offer* Excellent compensation and benefits package* RRSP Program* Discounted gym memberships* Programs supporting work-life balance (EAP)* Corporate discounts and perks* Employee recognition program* Social events and spirit days Work Authorization: Applicants must be legally authorized to work in the country where the position is based for the duration of employment. This position is not eligible for employer-sponsored immigration support. We are committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process. Recruitment Fraud – please be aware of recruitment fraud. Novocol Pharmaceutical of Canada Inc. will never ask for banking information, money or any personal information up front. We will only respond to official applications submitted through our careers site. In addition, we will only use official corporate e-mail addresses (septodont.com or novocolpharma.com) to communicate with applicants. Should you be contacted without submitting an application, please delete the message and advise your e-mail provider.