IT Technician

NOVOCOL PHARMACEUTICAL OF CANADA

Cambridge

On-site

CAD 47,000 - 57,000

Full time

6 days ago

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Benefits offered by this job

RRSP Program

Discounted gym memberships

Work-life balance programs (EAP)

Corporate discounts and perks

Employee recognition program

Social events and spirit days

Job summary

NOVOCOL PHARMACEUTICAL OF CANADA is seeking an IT Technician at our Cambridge, Ontario site. You will provide first-level support for end-user computing, troubleshoot hardware and software, and ensure compliance with privacy and GMP requirements.

You will also assist with onboarding, inventory management, and system monitoring. The role requires a Bachelor’s degree or equivalent, 1+ year IT support experience, and the ability to work in a fast-paced, regulated environment.

Qualifications

Minimum 1 year of IT support experience.
Bachelor’s degree in Computer Science, Information Systems, or a related field; relevant certifications are assets.
Experience in pharmaceutical, food, cosmetic, or other regulated manufacturing environments is an asset.
Strong customer service and organizational skills; ability to manage multiple priorities.
Excellent verbal and written communication skills; ability to convey technical information clearly.
Willingness to participate in on-call rotations and support multiple shifts.

Responsibilities

Provide first-level help desk support for employees, tracking requests via the IT ticketing system.
Troubleshoot, maintain, configure, repair, and upgrade end-user hardware, software, and mobile devices.
Escalate issues to internal teams or external vendors to ensure timely resolution.
Assist with onboarding by preparing equipment and user accounts for new hires.
Monitor and maintain inventory of IT hardware and supplies.
Participate in daily system monitoring and respond to incidents.
Assist with management of on-premise servers and systems.
Contribute to initiatives that improve service delivery and end-user experience.
Ensure GMP, data integrity, privacy, and safety requirements are met.

Skills

IT support

Customer service

Communication

Problem-solving

On-call availability

Education

Bachelor’s degree in Computer Science / Information Systems

Diploma in Network Engineering or related field

Tools

Microsoft certifications

Job description

At Septodont, a global leader in dental products and a key player in pharmaceutical development and contract manufacturing (CDMO), we are proud to work every day to improve patients’ health and well-being. Present in more than 110 countries, the Group relies on the energy, expertise, and passion of 2,600 employees. With 6 international production sites, Septodont combines industrial excellence, technological expertise, and innovation to meet the needs of healthcare professionals worldwide. In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over 40 years of expertise in sterile injectable cartridges and combination product manufacturing. Backed by a team of more than 675 dedicated professionals and modern facilities, we deliver high-quality, customer-focused solutions to partners around the world. Beyond our expertise, our people are our greatest strength. We foster a stimulating work environment where everyone can learn, grow, and build a career that reflects their aspirations, supported by continuous training and internal mobility. As a socially responsible company, we place diversity and inclusion at the heart of our development, convinced that they enhance collective performance and foster human experience. Joining Septodont means becoming part of a human-scale international group and contributing to a meaningful mission: improving health for as many people as possible. What if your next professional chapter started with us? We have an opportunity for an IT Technician

JOB SUMMARY

The IT Technician is responsible for providing support and service delivery for end-user computing environments. As the voice and face of the IT Department, this role delivers customer-focused technical support, resolves help desk issues, and ensures the reliable operation of employee technology while maintaining compliance with established procedures, privacy requirements, and quality standards.

RESPONSIBILITIES

Provide first-level help desk support for employees, prioritizing and tracking requests through the IT ticketing system.
Troubleshoot, maintain, configure, repair, and upgrade end-user hardware, software, and mobile devices.
Escalate issues to internal teams or external vendors as required to ensure timely resolution.
Support onboarding activities by preparing equipment, user accounts, and technology resources for new employees.
Monitor and maintain inventory of IT hardware, accessories, and supplies.
Participate in daily system monitoring activities and respond appropriately to system and security incidents.
Assist with the management and maintenance of on-premise servers and systems.
Contribute to continuous improvement initiatives that enhance service delivery and the end-user experience.
Ensure compliance with GMP, data integrity, information security, privacy, and safety requirements.
Provide recommendations on the selection and implementation of new technologies.

JOB REQUIREMENTS

Education: Bachelor’s degree in Computer Science, Information Systems, or a diploma in Network Engineering or a related field.
Relevant Microsoft certifications are considered an asset.
Experience and Skills: Minimum 1 year of experience in a related IT support role.
Experience in pharmaceutical, food, cosmetic, or other regulated manufacturing environments is considered an asset.
Strong customer service and organizational skills with the ability to manage multiple priorities.
Excellent verbal and written communication skills, including the ability to communicate technical information effectively.
Strong analytical and problem-solving abilities with a proactive and self-directed approach.
Comfortable working in a fast-paced environment with changing priorities.
Team-oriented, flexible, and open-minded.
Availability to participate in on-call rotations and support multiple shifts as required.
Valid driver's license and passport are considered assets.
Bilingual English/French or Portuguese is considered an asset.

Compensation

Starting at approximately $52,000 CAD, with opportunity for increase based on qualifications and experience. Total rewards include comprehensive benefits, bonus eligibility, and professional development support.

What We Offer

Excellent compensation and benefits package
RRSP Program
Discounted gym memberships
Programs supporting work-life balance (EAP)
Corporate discounts and perks
Employee recognition program
Social events and spirit days

Work Authorization:

Applicants must be legally authorized to work in the country where the position is based for the duration of employment. This position is not eligible for employer-sponsored immigration support.

We are committed to diversity and inclusion, and thank all applicants in advance; however, we will be corresponding only with those selected for an interview. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to providing an inclusive and barrier free recruitment and selection process.

About Septodont

Septodont is a global leader in the development, manufacturing, and distribution of innovative dental pharmaceuticals and medical solutions. With 8 manufacturing plants on 3 continents, and an international distribution network serving professionals in more than 120 countries, we are committed to improving patient care globally. Supported by 4 R&D centers and more than 120 patents registered worldwide, our relentless commitment to innovation and industrial excellence keeps us at the forefront of our industry. As a socially responsible employer, we believe our responsibility is to conduct business with rigor, ethics, and fairness. But our role extends far beyond the products we deliver. Caring also means committing — to our people, our customers and patients, the communities where we operate, and the planet we all share.

Learn more about Septodont Our people make the difference Behind our global success are more than 2,600 dedicated employees whose expertise, commitment, and collaboration power our growth every day. At Septodont, every role matters and every contribution counts. We foster an environment where individuals are empowered to take initiative, share ideas, and grow professionally. Through continuous learning programs, skills development initiatives, and internal mobility opportunities, we actively support our employees in building meaningful and evolving careers.

Want to learn more about our people and how we support them? Discover more here.

Why join us?

At Septodont, we share a common ambition: to sustainably improve patient care through safe, effective, and innovative solutions. By joining us, you will: