Pet Adoption & Customer Care Specialist

The Ontario SPCA and Humane Society; Canada; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee Family Assistance Program

3 weeks vacation to start

Free onsite parking

Discount on Ontario SPCA apparel

Professional development opportunities

Job summary

The Ontario SPCA and Humane Society in Cornwall, Ontario is seeking a Customer Care Representative to provide superb service to the public, donors and volunteers. You will handle reception, emails and social media, and help guide adoptions and the foster program for a positive animal welfare experience.

Join a team that values compassion, teamwork and community impact, with opportunities for professional development and a supportive workplace.

Qualifications

• High School Diploma or equivalent.
• Certificate or College Diploma in Animal Care or working towards it preferred.
• 1–3 years of customer service in a fast-paced environment.

Responsibilities

• Greet visitors and gather client information to support needs.
• Advise the public on inquiries, adoptions, retention and care questions.
• Assist with adoptions and inquiries, guiding clients through the program.
• Ensure adoptive families are informed of animal needs and follow-up care.
• Support the foster program with supplies and scheduling.
• Participate in animal care duties, cleaning, enrichment and behavioural care.
• Perform clerical duties and record keeping.
• Coach and mentor volunteers and foster parents.
• Process service and adoption payments.

Skills

Customer service

Communication skills

Team player

Education

High School Diploma

Certificate/College Diploma in Animal Care (preferred)

Job description

The Ontario SPCA and Humane Society in Cornwall, Ontario is seeking a Customer Care Representative to provide superb service to the public, donors and volunteers. You will handle reception, emails and social media, and help guide adoptions and the foster program for a positive animal welfare experience.

Join a team that values compassion, teamwork and community impact, with opportunities for professional development and a supportive workplace.