Personal Lines Underwriting Assistant

SPG Canada; City of Langley, Salmon Arm; Hybrid; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Dental care

Extended health care

Paid time-off

RRSP match

Job summary

SPG Canada is seeking a Personal Lines Underwriting Assistant to support underwriters and brokers from our Langley, BC or Salmon Arm, BC offices. The role offers growth opportunities, in-office collaboration, and a path to hybrid work after probation.

You will handle document processing, record keeping, and administrative tasks while building broker relationships and contributing to team success in Canada’s expansive insurance market.

Qualifications

• 1–2 years of experience in customer service, administration, and data entry.
• Broker license (level 1 or 2) is a strong asset.
• Proficiency typing at least 40 words per minute.
• Proficient with Microsoft Outlook and Word.
• Willing to take insurance courses for growth and knowledge.
• Familiar with basic Canadian legal structures.

Responsibilities

• Develop and maintain relationships with underwriters and brokers.
• Process and issue documents as instructed by underwriters and managers.
• Meet service standards and turnaround times for document issuance.
• Support managers and underwriters with general admin tasks.
• Prepare certificates of insurance and other forms.
• Edit and format documents using various software.
• Maintain electronic and hard copy records per guidelines.

Skills

Customer service

Administrative tasks

Data entry

Typing 40 wpm

Outlook

Word

Insurance knowledge

Broker license

Tools

Outlook

Word

Job description

At Specialty Program Group Canada (SPG Canada), we are insurance entrepreneurs united by a bold vision: to aggregate strengths and deliver unmatched value as Canada’s largest Delegated Underwriting Authority Enterprise (DUAE).

We exist to satisfy insurance needs in our target markets faster, better, and even where others might not. We do this by uniting leading underwriting talent and specialty insurance brands under one coast-to-coast platform, delivering speed, service, and expertise at a national scale.

But what truly sets us apart is our people. At SPG Canada, you will be part of a collaborative, growing team that values innovation, professional development, and shared success. Our culture is built on entrepreneurial thinking, open communication, and a strong sense of purpose. We believe in empowering our employees to take ownership, contribute ideas, and grow their careers within a supportive and dynamic environment.

Our legacy MGA brands include Cansure, i3 Underwriting, Totten Insurance Group, Beacon, Anderson McTague & Associates, Mode, and Avro. Our value to our partners is further enhanced through our in-house claims management team, Specialty Claims Canada.

Together, we are building more than a market leader — we are building a place where talented professionals can thrive.

As a Personal Lines Underwriting Assistant, you will help drive the growth and profitability of SPG Canada. Working alongside a team of experienced individuals, managers, and executives, you will support our underwriters and deliver exceptional service to our broker partners. You will have the opportunity to build meaningful broker relationships while developing your skills and growing your career in the insurance industry.

This is an in-office position based in our Langley, BC or Salmon Arm, BCoffices, with the potential to transition to a hybrid arrangement upon successful completion of the probationary period.

Responsibilities

This position will:

• Develop and maintain excellent relationships with underwriters and brokers through discussions and correspondence
• Process and issue documents as instructed by underwriters and managers
• Meet service standard and turnaround time with respect to the issuance of documents
• Support Managers and Underwriters with general administrative tasks
• Produce and distribute correspondence memos, letters, faxes and forms
• Work closely with underwriters to assist with the underwriting functions
• Document observations made during pre-reviews of files to assist underwriters
• Complete renewal pre-reviews and may approve renewal referrals within authority
• Perform underwriting support functions at the direction of underwriters including bind confirmations, and certificates with a high degree of accuracy
• Preparing Certificates of Insurance
• Edit & formatting of documents using a variety of software & programs
• Review documents for accuracy
• Maintain and innovate administrative workflow procedures to increase efficiency
• Communicate internally with other departments via e-mail and telephone
• Communicate externally with brokers as required
• Build and maintain electronic and any applicable hard copy records following established guidelines and processes.

Qualifications

You’re a good fit if you have:

• 1-2 years of experience with transferrable skills in Customer service, administration, and data entry
• Existing insurance is considered a strong asset
• A valid broker license (level 1 or 2) is considered a strong asset
• Can type a minimum of 40 words per minute
• Are proficient in Microsoft Outlook and Word
• Willing to take insurance courses for continued growth and industry knowledge
• Are familiar with the basic legal structures in Canada

By joining SPG Canada, you’ll become part of a rapidly growing company focused on providing innovative insurance solutions to support independent brokers in Canada. As a member of our team, you’ll benefit from:

• Dental care
• Extended health care
• Paid time-off
• RRSP match

Salary Range

The expected salary range for this position is from$40,000 – $45,000and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. SPG Canada and affiliated brands are proud to offer comprehensive benefit and total compensation packages which include extended health and dental benefits, disability insurance, RRSP matching, paid time off benefits, and a variety of potential bonus opportunities.