Customer Service Representative/Insurance Advisor

SPG Canada; Abbotsford; On-site; CAD 48,000 - 62,000; Full time

Benefits offered by this job

Dental care

Extended health care

Paid time-off

RRSP match

Job summary

SPG Canada in Abbotsford, BC is seeking a Customer Service Representative/Insurance Advisor to support our growing insurance operations. This in-office role combines client service, document handling and claims processing to deliver timely, accurate outcomes.

You will handle inquiries from clients, brokers and dealers by phone and email, review policy wordings, maintain records and track policy changes, cancellations and payments.

Qualifications

• Insurance Agent Level 1 or 2 license.
• Strong math, statistics and problem-solving abilities.
• Active listening and questioning skills to understand issues and needs.
• Exceptional communication and interpersonal skills.
• Proficient with MS Office (Word, Excel, Outlook).
• Experience with a claims management system.
• Ability to maintain confidentiality and exercise discretion.
• Ability to work independently in a high-pressure environment.
• Mandarin speaking is an asset.
• Willing to work weekends and nights as needed.

Responsibilities

• Answer Client telephone inquiries through phone and email.
• Answer Broker & Dealer telephone inquiries through phone and email.
• Answer Claims related inquiries through phone and email.
• Provide customer service.
• Daily administrative tracking for policy changes, cancellations, claims, payment tracking and other related tasks.
• Examine files or documents to obtain information and post or attach information to claim file.
• Review policy wordings to determine coverage.
• Maintain records, telephone logs, reports, and files.
• Ensuring claims are settled effectively, efficiently, and fairly.
• Resolving customer complaints.

Skills

Insurance license (Agent Level 1/2)

Math and problem solving

Active listening and questioning

Communication and interpersonal skills

MS Office proficiency

Claims management system experience

Confidentiality and discretion

Independent work in high-pressure env.

Mandarin language

Weekend/night availability

Tools

Microsoft Office

Job description

Customer Service Representative/Insurance Advisor

INTRODUCTION

At Specialty Program Group Canada (SPG Canada), we are insurance entrepreneurs united by a bold vision: to aggregate strengths and deliver unmatched value as Canada’s largest Delegated Underwriting Authority Enterprise (DUAE).

We exist to satisfy insurance needs in our target markets faster, better, and even where others might not. We do this by uniting leading underwriting talent and specialty insurance brands under one coast-to-coast platform, delivering speed, service, and expertise at a national scale.

But what truly sets us apart is our people. At SPG Canada, you will be part of a collaborative, growing team that values innovation, professional development, and shared success. Our culture is built on entrepreneurial thinking, open communication, and a strong sense of purpose. We believe in empowering our employees to take ownership, contribute ideas, and grow their careers within a supportive and dynamic environment.

Our legacy MGA brands include Cansure, i3 Underwriting, Totten Insurance Group, Beacon, Anderson McTague & Associates, Mode, and Avro. Our value to our partners is further enhanced through our in-house claims management team, Specialty Claims Canada.

Together, we are building more than a market leader — we are building a place where talented professionals can thrive.

Our Mode Insurance Team is looking for a Customer Service Representative/Insurance Advisor to support our growing operations. You will play a central role in managing communication, documentation, and workflow across multiple systems to ensure claims are processed correctly and on time. This role combines customer service, administrative accuracy, and insurance knowledge to help deliver consistent, compliant, and efficient claims outcomes.

This is an in-office position based in our Abbotsford, BC office.

RESPONSIBILITIES

In this position you will:

• Answer Client telephone inquiries through phone and email.
• Answer Broker & Dealer telephone inquiries through phone and email.
• Answer Claims related inquiries through phone and email.
• Provide customer service.
• Daily administrative tracking for policy changes, cancellations, claims, payment tracking and other related tasks.
• Examine files or documents to obtain information and post or attach information to claim file.
• Review policy wordings to determine coverage.
• Maintain records, telephone logs, reports, and files.
• Ensuring claims are settled effectively, efficiently, and fairly.
• Resolving customer complaints.

QUALIFICATIONS AND CHARACTERISTICS

You’re a good fit if you have:

• Insurance Agent Level 1 or 2 license.
• Outstanding mathematical, statistical, and problem-solving skills.
• Uses active listening and questioning skills to understand issues and needs.
• Exceptional communication and interpersonal skills.
• Computer proficiency with Microsoft Office products including Word, Excel and Outlook.
• Experience and ability to navigate a claims management system.
• Demonstrated ability to maintain confidentiality and to exercise discretion.
• The ability to work independently in a high-pressure environment.
• Mandarin speaking is an asset
• Ability to work weekends and nights as needed

BENEFITS

By joining SPG Canada, you’ll become part of a rapidly growing company focused on providing innovative insurance solutions to support independent brokers in Canada. As a member of our team, you’ll benefit from:

• Dental care
• Extended health care
• Paid time-off
• RRSP match

SALARY RANGE

The expected salary range for this position is from$47,840 – 62,400and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. SPG Canada and affiliated brands are proud to offer comprehensive benefit and total compensation packages which include extended health and dental benefits, disability insurance, RRSP matching, paid time off benefits, and a variety of potential bonus opportunities.