Underwriting Assistant

SPG Canada; Vancouver; Hybrid; CAD 40,000 - 45,000; Full time

Benefits offered by this job

Dental care

Extended health care

Paid time-off

RRSP match

Job summary

SPG Canada is seeking an Underwriting Assistant to support the Underwriting Operations team. The role involves handling broker inquiries, document management, and assisting with workflows using Outlook and NetSuite, based hybrid in BC offices in Vancouver or Langley.

The ideal candidate has 1–2 years in customer service or admin, can work well from home, and has solid MS Office skills. Insurance experience is a plus, with overall contribution to a growing Canadian DUAE platform.

Qualifications

• 1–2 years of experience in customer service or administration
• Experience in the insurance industry is an asset
• Ability to function well in a home office environment
• Intermediate knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams)

Responsibilities

• Develop and maintain relationships with underwriters and brokers through verbal and written communication
• Process incoming insurance enquiries from brokers and clients
• Review and ensure all documentation received is attached and filed correctly
• Document observations made during pre-reviews of files to assist underwriters
• Issue policy documents and invoice accordingly
• Assist with resolving binding/processing discrepancies
• Follow procedure guidelines
• Ensure assigned workload within quality and productivity
• Communicate internally with other departments via e-mail, Teams and telephone
• Build and maintain electronic records following established guidelines and processes

Skills

Customer service

Administration

Time management

Communication

Tools

Outlook

Word

Excel

Teams

Job description

At Specialty Program Group Canada (SPG Canada), we are insurance entrepreneurs united by a bold vision: to aggregate strengths and deliver unmatched value as Canada’s largest Delegated Underwriting Authority Enterprise (DUAE).

We exist to satisfy insurance needs in our target markets faster, better, and even where others might not. We do this by uniting leading underwriting talent and specialty insurance brands under one coast-to-coast platform, delivering speed, service, and expertise at a national scale.

But what truly sets us apart is our people. At SPG Canada, you will be part of a collaborative, growing team that values innovation, professional development, and shared success. Our culture is built on entrepreneurial thinking, open communication, and a strong sense of purpose. We believe in empowering our employees to take ownership, contribute ideas, and grow their careers within a supportive and dynamic environment.

Our legacy MGA brands include Cansure, i3 Underwriting, Totten Insurance Group, Beacon, Anderson McTague & Associates, Mode, and Avro. Our value to our partners is further enhanced through our in-house claims management team, Specialty Claims Canada.

Together, we are building more than a market leader — we are building a place where talented professionals can thrive.

We are looking for an Underwriting Assistant to join and support our Underwriting Operations team. You will manage incoming requests from Brokers, directing them to the appropriate departments through Outlook and NetSuite. Additional responsibilities include assisting with Broker set-up, records management, and supporting project tasks related to workflows and system enhancements.

This is a hybrid position based in our BC Offices (Vancouver or Langley).

Responsibilities

In this position you will:

• Develop and maintain excellent relationships with underwriters and brokers through verbal and written communication;
• Process incoming insurance enquiries from brokers and clients
• Review and ensure all documentation received is attached and filed correctly;
• Document observations made during pre-reviews of files to assist underwriters;
• Issue policy documents and invoice accordingly
• Assist with resolving binding/processing discrepancies
• Follow procedure guidelines;
• Ensure assigned workload within quality and productivity;
• Communicate internally with other departments via e-mail, Microsoft Teams and telephone; and
• Build and maintain electronic records following established guidelines and processes

Qualifications and Characteristics

You’re a good fit if you have:

• Have at least 1-2 years of experience with transferrable skills in customer service, or administration. Having experience in the insurance industry is considered an asset;
• Ability to function well in a home office environment;
• Strong understanding of time restraints to allow for quick turnaround for requests; and
• Intermediate level knowledge of Microsoft products, including Outlook, Word, Excel, Teams, etc.

By joining SPG Canada, you’ll become part of a rapidly growing company focused on providing innovative insurance solutions to support independent brokers in Canada. As a member of our team, you’ll benefit from:

• Dental care
• Extended health care
• Paid time-off
• RRSP match

Salary Range

The expected salary range for this position is from$40,000 – $45,000and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. SPG Canada and affiliated brands are proud to offer comprehensive benefit and total compensation packages which include extended health and dental benefits, disability insurance, RRSP matching, paid time off benefits, and a variety of potential bonus opportunities.