Personal Lines Insurance Broker

Collectivfide Insurance Brokers Inc.; Listowel; On-site; CAD 55,000 - 75,000; Full time

Job summary

Moore Hemsworth in Stratford or Listowel is seeking a Customer Service Broker – Personal Lines to take ownership of an established book and provide attentive, knowledgeable support for clients. You’ll also have the opportunity to work on some commercial lines and farm policies, with a focus on building trust and ensuring smooth operations.

We’re open to both Level 2 brokers and strong Level 1 brokers who are ready to grow and develop within a client-centric brokerage culture.

Qualifications

• Active RIBO license (required).
• Experience servicing a personal lines book of business.
• Strong relationship-building and communication skills.
• Ability to manage multiple priorities with accuracy and professionalism.
• Knowledge of Applied EPIC is an asset, but not required.
• A proactive, solutions-oriented mindset.

Responsibilities

• Provide prompt, professional service to clients, carriers, and internal colleagues.
• Prepare and process quotes, new business, renewals, endorsements, and policy changes.
• Review underwriting information and documentation for accuracy and completeness.
• Conduct detailed risk assessments to ensure clients receive optimal insurance solutions.
• Act as the primary liaison between clients and insurance carriers.
• Identify and act on cross-sell and up-sell opportunities when appropriate.
• Remarket personal lines policies as needed.
• Take and submit new claim reports, ensuring timely follow-up.
• Maintain diligent oversight of client accounts to resolve outstanding items.
• Contribute to a strong, customer-first culture within the team.

Skills

RIBO licence

Personal lines experience

Relationship building

Multitasking

Applied EPIC knowledge

Tools

Applied EPIC

Job description

Purpose

This is an exciting chance to step into a key role at our Stratford or Listowel office and help shape the future of a brokerage that’s been serving the community for 140 years. At Moore Hemsworth, we’ve built our reputation on genuine relationships, thoughtful service, and a commitment to doing right by our clients, and you’ll be right at the heart of that.

As a Customer Service Broker – Personal Lines, you’ll take ownership of an established book of business and provide the kind of attentive, knowledgeable support our clients count on. This position will also have the opportunity to work on some commercial lines and farm policies. If you’re someone who loves building trust, solving problems, and keeping things running smoothly, you’ll feel right at home here.

We’re open to both Level 2 brokers and strong Level 1 brokers who are ready to grow.

Responsibilities

• Provide prompt, professional service to clients, carriers, and internal colleagues
• Prepare and process quotes, new business, renewals, endorsements, and policy changes
• Review underwriting information and documentation for accuracy and completeness
• Conduct detailed risk assessments to ensure clients receive optimal insurance solutions
• Act as the primary liaison between clients and insurance carriers
• Identify and act on cross‑sell and up‑sell opportunities when appropriate
• Remarket personal lines policies as needed
• Take and submit new claim reports, ensuring timely follow‑up
• Maintain diligent oversight of client accounts to resolve outstanding items
• Contribute to a strong, customer‑first culture within the team

Qualifications

• Active RIBO license (required)
• Experience servicing a personal lines book of business
• Strong relationship‑building and communication skills
• Ability to manage multiple priorities while maintaining accuracy and professionalism
• Knowledge of Applied EPIC is an asset, but not required
• A proactive, solutions‑oriented mindset

If due to a disability you require accommodation or accessible format and communication support, please submit your request in writing and together, with your Manager and Human Resources we will work together to develop an accommodation plan.