Personal Lines CSR - Underwriting/Service Focus

Rise Social; Markham; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Commission on new business and renewa

Company-paid benefits

Job summary

Hello World Recruitment in Markham is partnering with a respected brokerage to hire a Personal Lines CSR with underwriting and service focus. You will review applications, support clients with policy changes, and use PowerBroker and carrier portals to process files.

This hybrid role offers in-office work three days a week and a collaborative team culture. Candidates should hold a RIBO license and have 3+ years of personal lines experience, ideally in brokerage.

Qualifications

• RIBO license required for this role.
• 3+ years in a personal lines role, preferably in a brokerage setting.
• Familiarity with major personal lines markets (Intact, Aviva, Economical, etc.) and how their portals work.

Responsibilities

• Review and assess applications before submission – accuracy and underwriting insight are key.
• Service existing personal lines clients – policy changes, renewals, general inquiries.
• Work directly in PowerBroker and carrier portals to manage and process files.
• Collaborate with internal teams to ensure smooth workflow and great client outcomes.

Skills

Underwriting

Client support

Attention to detail

Education

RIBO license

Tools

PowerBroker

Job description

Technology, Information and Media Full Time Mid-Senior Level

Personal Lines CSR - Underwriting/Service Focus

Deadline: 14 Sept 2026

Overview

At Hello World Recruitment, we specialize in identifying and offering top-tier Insurance Broker opportunities across North America.We’re working with a respected brokerage in Markham looking to add a Personal Lines CSR with strong underwriting experience to their team. This role is ideal for someone who knows how to spot details others miss and genuinely enjoys client interaction.3 Reasons To Apply Put your underwriting knowledge to use – not just data entry, but real file review and risk assessment. Hybrid work setup (3 days in-office) with a tight-knit, long-tenured team.

Commission on both new business and renewals + company-paid benefits.

What You’ll Be DoingReview and assess applications before submission – accuracy and underwriting insight are key.Service existing personal lines clients – policy changes, renewals, general inquiries.Work directly in PowerBroker and carrier portals to manage and process files.Collaborate with internal teams to ensure smooth workflow and great client outcomes.What We’re Looking ForRIBO license is required.3+ years in a personal lines role, preferably in a brokerage setting.Familiarity with the major personal lines markets (Intact, Aviva, Economical, etc.) and how their portals work.Comfort with PowerBrokerWhy This Role Stands OutThe team has a reputation for low turnover and real growth. You’ll be supported but also trusted to own your work. If you’re looking for a place to grow your insurance career and not just clock in – this is worth a conversation.