Commercial Lines Insurance Broker

Collectivfide Insurance Brokers Inc.; Burlington; On-site; CAD 65,000 - 95,000; Full time

Job summary

Collectivfide Insurance Brokers Inc. is seeking an experienced RIBO-licensed Insurance Broker to join our team in Burlington. You will manage a diverse book of Commercial and Personal Lines business, provide exceptional service, and leverage opportunities for new business with commission.

You’ll work independently on accounts while collaborating with a team that values communication, client relationships, and accurate coverage. Prior experience and strong service mindset are essential.

Qualifications

• Active RIBO license and 2+ years serving Commercial and Personal Lines.
• Experience managing and servicing an insurance book of business.
• Strong client service and communication skills.
• Ability to prioritize, meet deadlines, and stay organized.
• Knowledge of Commercial and Personal Lines products.
• Willingness to learn and adapt to changes in the insurance marketplace.

Responsibilities

• Manage an established book of Commercial and Personal Lines.
• Quote through policy issuance, renewals, endorsements, remarketing, and cancellations.
• Respond promptly to client, carrier, and colleague inquiries.
• Review client information to confirm coverage and exposure.
• Provide insurance guidance and recommendations.
• Communicate with insurers to resolve coverage or service issues.
• Identify opportunities to enhance coverage and new client needs.
• Generate new business opportunities with commission potential.
• Report claims to carriers and guide clients on next steps.
• Maintain relationships with clients, markets, and colleagues.

Skills

Client service

Communication

Account management

Time management

Business development

Tools

Applied EPIC

Job description

Are you an experienced insurance broker who enjoys working with clients, managing a diverse book of business, and being part of a collaborative team?

We’re looking for a RIBO-licensed Insurance Broker with experience in both Commercial and Personal Lines to join our team. This role is primarily focused on providing excellent service to an established book of business, with the opportunity to earn additional commission by bringing new business to the brokerage.

You’ll have the independence to manage your accounts while working alongside a team that values communication, client relationships, and getting the job done right.

What You'll Be Doing

As a Broker on our team, you’ll take ownership of the client experience throughout the insurance lifecycle. Your day-to-day work will include:

• Looking after an established book of Commercial and Personal Lines business
• Handling accounts from the initial quote through policy issuance, renewals, endorsements, remarketing, and cancellations
• Responding promptly to questions and requests from clients, insurance carriers, and colleagues
• Reviewing client and risk information to identify exposures, confirm accuracy, and ensure appropriate coverage is in place
• Providing clients with knowledgeable insurance guidance and recommendations
• Communicating with insurance companies on behalf of clients and helping resolve coverage or service issues
• Reviewing accounts for opportunities to enhance coverage and identify additional insurance needs
• Generating new business opportunities, with commission available for successful new business sales
• Reporting new claims to the appropriate insurance carrier and assisting clients with the next steps
• Staying on top of outstanding account items and following through until issues are resolved
• Building strong relationships with clients, markets, and colleagues
• Contributing to a team environment where providing a positive client experience is everyone's responsibility

What We're Looking For

You’ll be a strong fit if you’re an experienced broker who is comfortable managing client relationships and balancing service responsibilities with business development.

Required

• Active RIBO license
• At least 2 years of experience working as a Commercial and Personal Lines Broker
• Demonstrated experience managing and servicing an insurance book of business
• Strong client service and communication skills
• Good understanding of Commercial and Personal Lines insurance products
• Ability to prioritize work, manage deadlines, and stay organized
• Strong attention to detail and follow-through
• A willingness to learn and keep up with changes in the insurance marketplace

Nice to have

• Experience with Applied EPIC
• Established relationships with insurance markets
• Experience identifying and converting new business opportunities

Compensation & Total Rewards

We believe employees should understand how their compensation is determined and have a clear path for growth.

Our salary range reflects the experience, knowledge, skills, and responsibilities associated with this position. Placement within the range will depend on your qualifications and the level of directly relevant experience you bring to the role.

Someone joining with extensive experience may be positioned around the midpoint or higher, while those who are developing their experience may start below the midpoint and progress as they grow in the role and take on additional responsibility.

In addition to salary, this position includes a competitive total rewards package featuring:

• Comprehensive health and dental coverage
• Employer pension matching
• Generous vacation time
• Personal days
• Paid sick time
• Volunteer days
• Commission opportunities for new business
• Support for industry courses and professional development
• Opportunities for career growth and advancement
• Pawreavement Leave — because pets are family, too

Accessibility

We are committed to providing an inclusive and accessible recruitment process. If you require accommodation or accessible communication support due to a disability, please submit your request in writing. We will work with you, your Supervisor, and Human Resources to understand your needs and develop an appropriate accommodation plan.

Real People. Real Conversations. Real Hiring.