Personal Lines Client Manager — Hybrid Role with Growth Bonus

Aon plc; Timmins; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid environment

Annual bonus plan

RRSP matching 5%

Referral Commission Plan

Health Care Spending Account

Continuing education support

License fee reimbursement

Job summary

Aon plc in Timmins, Ontario is seeking a Client Manager for our Personal Lines team. This full-time, in-person role focuses on delivering front-line counseling on personal insurance coverage tailored to client needs.

You will conduct in-person visits, handle file activities, issue policies, review renewals, and drive retention through exceptional service. Bilingual English/French abilities are an asset; RIBO license is required.

Qualifications

• RIBO license in good standing is required.
• In-person communication and presentation skills are essential.
• Experience with high-volume personal lines clients preferred.
• Familiarity with broker portals (Aviva, Economical, Intact) a plus.
• Fluency in English and French is an asset.

Responsibilities

• Conduct in person client visits and contact centre requests.
• Provide exceptional day-to-day customer service while handling client files to maintain retention targets.
• Issue policies and changes on insurer portals; maintain relationships with underwriters.
• Review renewals, endorsements, and midterm changes; rewrite/remarket where necessary to enhance the client experience.
• Contribute to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable.
• Stay up to date with insurer partner products, offerings, and market intelligence.

Skills

RIBO License

In-person communication

Client relationship management

High-volume client handling

Upselling / cross-selling

Bilingual English/French

Team collaboration

Multi-tasking in fast-paced env

Tools

EPIC

ARS

Job description

Aon plc in Timmins, Ontario is seeking a Client Manager for our Personal Lines team. This full-time, in-person role focuses on delivering front-line counseling on personal insurance coverage tailored to client needs.

You will conduct in-person visits, handle file activities, issue policies, review renewals, and drive retention through exceptional service. Bilingual English/French abilities are an asset; RIBO license is required.