Client Manager, In-Person Service, Personal Lines

Aon plc; Timmins; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid environment

Annual bonus plan

RRSP matching 5%

Referral Commission Plan

Health Care Spending Account

Continuing education support

License fee reimbursement

Job summary

Aon plc in Timmins, Ontario is seeking a Client Manager for our Personal Lines team. This full-time, in-person role focuses on delivering front-line counseling on personal insurance coverage tailored to client needs.

You will conduct in-person visits, handle file activities, issue policies, review renewals, and drive retention through exceptional service. Bilingual English/French abilities are an asset; RIBO license is required.

Qualifications

• RIBO license in good standing is required.
• In-person communication and presentation skills are essential.
• Experience with high-volume personal lines clients preferred.
• Familiarity with broker portals (Aviva, Economical, Intact) a plus.
• Fluency in English and French is an asset.

Responsibilities

• Conduct in person client visits and contact centre requests.
• Provide exceptional day-to-day customer service while handling client files to maintain retention targets.
• Issue policies and changes on insurer portals; maintain relationships with underwriters.
• Review renewals, endorsements, and midterm changes; rewrite/remarket where necessary to enhance the client experience.
• Contribute to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable.
• Stay up to date with insurer partner products, offerings, and market intelligence.

Skills

RIBO License

In-person communication

Client relationship management

High-volume client handling

Upselling / cross-selling

Bilingual English/French

Team collaboration

Multi-tasking in fast-paced env

Tools

EPIC

ARS

Job description

Business Line: Personal Lines
Hours Per Week: 35 (Full-Time)
Location: Timmins, Ontario (In-Person) - Hybrid Setting
Job Duration: Full-Time, Permanent

Wage Transparency: The base salary range for this position is $55,000 to $75,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

About the Role

Regardless of their individual specialties, each personal lines team member has one thing in common: a personal responsibility for getting you the answers, support, or services you need, when you need them. We're looking for a Client Manager who will leverage their industry knowledge and expertise to provide front-line counseling to our clients about their personal insurance coverage that is geared to their unique needs and exposures.

What You'll Do

• Conduct in person client visits and contact centre requests
• Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
• Issue policies and changes on various insurer online portals; maintain professional and collaborative relationships with key underwriters
• Review and process renewals, endorsements, and midterm changes; rewriting/remarketing where necessary to enhance the client experience
• Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
• Stay up to date with insurer partner products, offerings, and market intelligence

What You Bring

• RIBO License (Registered Insurance Brokers of Ontario) in good standing required, AB Gen 1 or another provincial license an asset
• Strong In-person communication & presentation skills
• Excellent client relationship management
• Typically, more than 3 years of industry and/or personal lines experience - preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
• Proven experience working managing a high volume of clients (alpha split and/or one & done)
• Previous experience in a Contact Centre environment is an asset
• Excellent computer skills are expected including fluency in Broker management systems - EPIC & ARS fluency are an asset
• Ability to drive strong customer retention by providing a world‑class customer experience
• Exceptional quotation skills for cross‑selling, upselling and remarketing
• Ability to quickly learn the NFP business model and value proposition
• Ability to work collaboratively with others, both in person and virtually
• Strong oral and written communications skills
• Ability to multi-task in a fast‑paced & demanding environment while keeping customer service a priority
• The ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset
• Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)

Who We Are

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach.

Our personal commitment to our team and our clients have created long‑lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, https://nfp.ca

What's In It For You

NFP's PeopleFirst culture offers a multitude of benefits to employees and is a great place to call home.

• A hybrid environment approach that keeps the best interests of our staff and our clients in mind
• Annual bonus plan for all employees
• Matching RRSP plan of 5% of salary
• Referral Commission Plan
• Generous benefits plan including Health Care Spending Account starting on the first day of employment
• Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
• Reimbursement of license fees and professional membership dues
• A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration

Our employees are the foundation of our success.

NFP is a big company - a growing, inclusive team of individuals supporting each other's passions and engaging with the community.

Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well‑being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development and inclusion, fostering personal and professional growth that keeps us moving forward.

Beyond our office walls, we're dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. We contribute to different organizations, including Children's Cancer Society, GenHERation, Year Up and many more. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country. Our business is built on the personal level. Whether it's in our offices, on a call, out in the field or anywhere you can find us in the world, we're starting the conversations that create a more secure future for everyone.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

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