Personal Lines Agent

Aplin; Vancouver; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Health and dental benefits

Commission opportunity on new/renewal

Vacation 2–3 weeks

Job summary

Aplin Insurance Services is actively looking for a customer-focused front-line broker to join our Vancouver-area team. In this in-office role, you will focus on servicing the Personal Lines book and ICBC Auto Plan transactions at a Kerrisdale location, providing excellent service to walk-in clients and building strong client relationships.

The ideal candidate brings a Level 1 insurance license, 2+ years in insurance or front-line brokerage customer service, and enjoys a Tuesday–Saturday

Qualifications

• 2+ years of insurance and/or front-line brokerage customer service experience.
• Strong English communication skills and a confident, professional presence.
• Strong attention to detail with the ability to learn processes quickly in a busy environment.

Responsibilities

• Greet and assist walk-in clients at the front counter, providing professional customer experience.
• Process ICBC Auto Plan transactions accurately and efficiently.
• Support personal lines service needs (e.g., policy changes, renewals, processing).
• Use brokerage systems and workflows to document activity and maintain organized client files.

Skills

Customer service

Communication

Attention to detail

Education

Level 1 insurance license

Job description

Join a well-established and reputable insurance brokerage with a strong presence in the local market, multiple offices throughout the Vancouver area, and a steadily growing client base. You’ll be joining a stable, experienced, and tenured team that takes pride in delivering excellent customer service and building lasting client relationships.

This is a full-time, in-office opportunity based at one of the brokerage’s newer locations in theKerrisdale neighborhood. The role will primarily focus onservicing the Personal Lines book of businessand ICBC Autoplan transactions, providing an excellent opportunity for someone with a strong customer service background and an interest in developing their career in the insurance industry.

Responsibilities

• Greet and assist walk-in clients at the front counter, providingprofessional customer experience
• Process ICBC Auto Plan transactions accurately and efficiently
• Support personal lines service needs (ex. basic policy changes, renewal and processing)
• Share general reception and phone coverage with the team as needed
• Use brokerage systems and workflows to document activity and maintain organized client files
• Contribute to a collaborative office environment while managing daily service volumes and priorities

Qualifications

• Level 1 insurance license (Level 2 is an asset)
• 2+ years of insurance and/or front-line brokerage customer service experience
• Strong English communication skills and a confident, professional presence
• Strong attention to detail with the ability to learn processes quickly in a busy environment
• Comfortable working fully in-office with a Tuesday–Saturday schedule

Benefits & Perks

• Competitive base salary $55,000 to $65,000(based on experience)
• Extended health and dental coverage (including paramedical/specialty care support)
• Commission opportunity on new/renewal business you personally bring in
• Vacation starting at 2–3 weeks (flexible based on experience)

At Aplin — together with our brands CompuStaff, Impact Recruitment, and Vantix Systems — we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.Accommodation is available upon request throughout all stages of the recruitment process.