Client Experience & Banking Advisor

Canadian Imperial Bank of Commerce; Canada; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Banking benefits

Employee share purchase plan

Vacation offering

Wellbeing support

Job summary

Canadian Imperial Bank of Commerce is seeking a Client Service Representative to support clients in banking centers. You’ll answer questions, assist with transactions, and proactively connect clients with the right teams to help them achieve their financial goals.

Role requires on-site presence and flexibility to work at multiple centres within reasonable travel. Fluency in English and Mandarin or Cantonese helps serve our diverse community.

Qualifications

• Candidate should demonstrate client-focused service excellence.
• Ability to explain banking products clearly to clients.
• Willingness to work variable banking centre hours including evenings/weekends.

Responsibilities

• Help clients manage accounts and products; focus on client experience.
• Resolve issues by listening, asking questions, and taking ownership.
• Connect clients to the right CIBC team members to meet goals.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

Canadian Imperial Bank of Commerce is seeking a Client Service Representative to support clients in banking centers. You’ll answer questions, assist with transactions, and proactively connect clients with the right teams to help them achieve their financial goals.

Role requires on-site presence and flexibility to work at multiple centres within reasonable travel. Fluency in English and Mandarin or Cantonese helps serve our diverse community.