Personal Banking Concierge

BMO Financial Group; Grand Falls Regional Municipality; On-site; CAD 34,000 - 45,000; Full time

Job summary

A leading financial institution in New Brunswick is looking for a dedicated customer service representative to deliver exceptional service. The role involves understanding and addressing customer needs, providing banking advice, and assisting with digital solutions. Ideal candidates will have a post-secondary qualification and a strong commitment to customer satisfaction. Join the team to positively impact customers' banking experiences.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• No prior experience necessary; post-secondary degree or certification is desirable.
• Confident in the use of digital tools and platforms.
• Projects a professional presence.

Responsibilities

• Identifies customer needs and initiates referrals.
• Supports customer requests for banking services.
• Offers advice on digital banking options.

Skills

Customer service

Strong interpersonal skills

Basic knowledge of banking solutions

Digital application assistance

Problem-solving skills

Education

Post-secondary degree or certification in related field

Job description

A leading financial institution in New Brunswick is looking for a dedicated customer service representative to deliver exceptional service. The role involves understanding and addressing customer needs, providing banking advice, and assisting with digital solutions. Ideal candidates will have a post-secondary qualification and a strong commitment to customer satisfaction. Join the team to positively impact customers' banking experiences.