Personal Banking Associate — Build Relationships & Grow

TD Bank; Grande Prairie; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Bank in Grande Prairie, Alberta, Canada is seeking a Personal Banking Associate to join our branch team. You will guide customers to the right staff for financial needs, including new accounts, investments, and banking solutions, while delivering excellent service.

You will engage customers in day-to-day advice, support frontline staff with transactions, and educate clients on mobile, ATM, and online banking.

Qualifications

• High School diploma or 1+ years of relevant experience.
• IFC or equivalent within 90 days of start date
• Post-Secondary degree preferred
• Proficiency in MS Office, branch software and internet
• Knowledge of banking solutions to advise customers
• Self-starter who works independently in a dynamic work environment
• Strong communicator with customer experience skills

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Skills

Customer service

Communication skills

MS Office

Banking knowledge

Time management

Education

Post-Secondary degree preferred

High School diploma

Tools

Branch software

Job description

TD Bank in Grande Prairie, Alberta, Canada is seeking a Personal Banking Associate to join our branch team. You will guide customers to the right staff for financial needs, including new accounts, investments, and banking solutions, while delivering excellent service.

You will engage customers in day-to-day advice, support frontline staff with transactions, and educate clients on mobile, ATM, and online banking.