Personal Banking Advisor: Build Customer Relationships

TD Bank Group; Regina; Hybrid; CAD 44,000 - 59,000; Full time

Job summary

TD Bank Group in Regina, Saskatchewan, is seeking a Personal Banking Associate to assist customers with accounts, deposits, and banking solutions, guiding them to the right staff for complex needs.

The role emphasizes delivering a positive customer experience, educating clients on digital banking, and supporting branch operations with accuracy and compliance. A High School diploma and 1+ years of experience are preferred; IFC within 90 days.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC within 90 days of start date.
• Post-Secondary degree preferred.
• Proficiency in MS Office (Word, Excel, Outlook).
• Knowledge of banking solutions to advise customers.

Responsibilities

• Engage customers with day-to-day banking needs and advisory services.
• Guide customers to the right staff for solutions and resolve queries.
• Educate customers on mobile, ATM, and online banking.
• Support frontline staff with routine cash and non-cash transactions.
• Promote process improvements to enhance customer experience.
• Ensure documentation aligns with regulations and TD's conduct.

Skills

Customer service

Communication skills

Time management

Organizational skills

Initiative

Education

High School diploma

Post-Secondary degree preferred

Tools

MS Office (Word, Excel, Outlook)

Branch software

Internet

Job description

TD Bank Group in Regina, Saskatchewan, is seeking a Personal Banking Associate to assist customers with accounts, deposits, and banking solutions, guiding them to the right staff for complex needs.

The role emphasizes delivering a positive customer experience, educating clients on digital banking, and supporting branch operations with accuracy and compliance. A High School diploma and 1+ years of experience are preferred; IFC within 90 days.