Personal Banking Advisor — Build Trust & Digital Solutions

TD Bank Group; Salmon Arm; Hybrid; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust is seeking a Personal Banking Associate in Salmon Arm, British Columbia. This role involves helping customers with everyday banking, opening accounts, and guiding them to the appropriate staff for investments and solutions.

You will educate customers on digital banking and support branch operations to ensure a positive experience. The ideal candidate holds a high school diploma (or equivalent), with 1+ years of relevant experience; IFC within 90 days is required.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC certification or equivalent within 90 days of start date.
• Post-secondary degree preferred.
• Proficiency in MS Office, branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who can work independently in a dynamic environment.
• Strong communicator with good verbal/written communication.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, and digital education.
• Understand customer needs and guide to the right contact for solutions.
• Educate customers on mobile, ATM, and online banking to build confidence in digital channels.
• Support frontline staff with cash and non-cash transactions and report non-standard issues.
• Suggest improvements to branch operations and processes to enhance customer experience.
• Ensure documentation is accurate and compliant with regulations and TD's Code of Conduct.
• Promote teamwork and participate in personal development to achieve goals.

Skills

Customer service

Communication skills

Time management

Self-starter

Education

High school diploma

Post-secondary degree (preferred)

IFC certification within 90 days

Tools

MS Office (Word, Excel, Outlook)

Job description

TD Canada Trust is seeking a Personal Banking Associate in Salmon Arm, British Columbia. This role involves helping customers with everyday banking, opening accounts, and guiding them to the appropriate staff for investments and solutions.

You will educate customers on digital banking and support branch operations to ensure a positive experience. The ideal candidate holds a high school diploma (or equivalent), with 1+ years of relevant experience; IFC within 90 days is required.