Personal Banking Advisor: Build Relationships & Digital

TD

Toronto

On-site

CAD 46,000 - 61,000

Full time

10 days ago

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Job summary

TD Canada Trust is seeking a Personal Banking Associate for its North York branch. You will guide customers on banking solutions, assist with new accounts and investments, and connect clients to the right staff for resolution of inquiries.

The role emphasizes building relationships and promoting TD’s digital banking tools. Ideal candidates bring a high school diploma or higher, 1+ years of customer service experience, proficiency in MS Office and branch software, and fluency in Italian, Spanish,

Qualifications

High School diploma and/or 1+ years of relevant experience.
IFC or equivalent – within 90 days of start date.
Post-Secondary or Undergraduate degree (in related field) preferred.
Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
Knowledge of banking solutions and processes to advise customers.
A self-starter who works independently in a dynamic work environment with strong administration, organizational, planning and time management skills.
Fluency in either Italian, Spanish or Portuguese is required.

Responsibilities

Engage customers with day-to-day advice needs, service transactions, digital education, and problem resolution.
Guide customers to the right staff for appropriate solutions while maintaining confidentiality.
Educate customers on mobile, ATM, and online banking to build confidence in digital trends.
Support frontline staff with transactions and resolve non-standard issues.
Suggest improvements to branch operations to enhance customer experience.