Bilingual Personal Banking Associate

TD Bank Group; Canada; On-site; CAD 46,000 - 61,000; Full time

Job summary

TD Canada Trust in North York, Ontario, is seeking a Personal Banking Associate to guide customers, manage transactions, and promote banking solutions. You will refer customers to the right specialists for accounts, investments, and services, while maintaining a high standard of service and confidentiality.

The role emphasizes building trust, educating clients on mobile and online banking, and supporting frontline staff with daily tasks. Fluency in Italian, Spanish, or Portuguese is required.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• IFC certification within 90 days of start date.
• Post-secondary degree preferred.
• Proficiency in MS Office (Word, Excel, Outlook), branch software and internet.
• Knowledge of banking solutions to advise customers.
• Self-starter with strong admin, organizational, planning and time management skills.
• Fluency in Italian, Spanish or Portuguese is required.
• Strong communication and customer experience skills.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide to the right contact person for solutions while handling confidential matters.
• Educate customers on mobile, ATM, and online banking to build confidence in digital trends.
• Support frontline staff with cash and non-cash transactions; resolve issues and report non-standard matters.
• Recommend improvements to branch operations to enhance customer experience and achieve operational excellence.
• Participate in timely and accurate completion of business processes and procedures.
• Ensure documentation is accurate and aligns with regulations and TD's Code of Conduct and Ethics.
• Promote a positive, equitable work environment by supporting team effectiveness and knowledge sharing.

Skills

Customer service

Communication skills

Time management

Independent worker

Problem solving

Education

High School diploma

IFC certification within 90 days

Post-secondary degree preferred

Tools

MS Office

Branch software

Internet

Job description

TD Canada Trust in North York, Ontario, is seeking a Personal Banking Associate to guide customers, manage transactions, and promote banking solutions. You will refer customers to the right specialists for accounts, investments, and services, while maintaining a high standard of service and confidentiality.

The role emphasizes building trust, educating clients on mobile and online banking, and supporting frontline staff with daily tasks. Fluency in Italian, Spanish, or Portuguese is required.