Personal Banking Advisor

TD; Hanover; On-site; CAD 35,000 - 59,000; Full time

Job summary

TD Canada Trust in Hanover, Ontario is seeking a Personal Banking Associate to deliver frontline customer service, process transactions, and promote TD solutions. You will build lasting relationships and guide customers to the right TD staff for their needs.

Ideal candidates have a High School diploma and 1+ years of experience, are proficient with MS Office, and communicate effectively. This on-site role offers growth within TD’s Total Rewards program and a supportive branch team.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Proficiency in MS Office (Word, Excel and Outlook) and branch software.
• Knowledge of banking solutions to advise customers.
• Strong communication and time-management skills.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management.
• Promote TD's processes and TD's Code of Conduct to ensure accurate documentation and compliance.

Skills

Customer service

MS Office

Communication

Time management

Attention to detail

Education

High School diploma

IFC certification or equivalent

Post-secondary degree (related field) preferred

Tools

MS Office

Branch software

Job description

TD Canada Trust in Hanover, Ontario is seeking a Personal Banking Associate to deliver frontline customer service, process transactions, and promote TD solutions. You will build lasting relationships and guide customers to the right TD staff for their needs.

Ideal candidates have a High School diploma and 1+ years of experience, are proficient with MS Office, and communicate effectively. This on-site role offers growth within TD’s Total Rewards program and a supportive branch team.