Client-Focused Personal Banker Growth Path

TD; Central Ontario; On-site; CAD 44,000 - 59,000; Full time

Job summary

TD Canada Trust in Simcoe, Ontario, is seeking a Personal Banking Associate to help customers with everyday banking, open new accounts, provide investment guidance, and connect clients with the right TD partner.

In this branch role you will handle day-to-day transactions, educate customers on digital banking, and support front-line staff while upholding TD's Code of Conduct.

Requires a high school diploma, IFC within 90 days, and strong communication, organization, and time‑management skills.

Qualifications

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – within 90 days of start date.
• Post-Secondary or Undergraduate degree (in related field) preferred.
• Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet.
• Knowledge of banking solutions and processes to advise customers.
• A self-starter who works independently in a dynamic work environment.

Responsibilities

• Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions.
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non-cash transactions; resolve issues and report non-standard matters.
• Recommend improvements to work practices and branch operations to enhance customer experience.
• Participate in the timely and accurate completion of business processes and procedures.

Skills

MS Office

Customer service

Communication

Time management

Independent

Digital banking

Education

High School diploma

IFC within 90 days

Undergraduate degree preferred

Tools

Branch software

Job description

TD Canada Trust in Simcoe, Ontario, is seeking a Personal Banking Associate to help customers with everyday banking, open new accounts, provide investment guidance, and connect clients with the right TD partner.

In this branch role you will handle day-to-day transactions, educate customers on digital banking, and support front-line staff while upholding TD's Code of Conduct.

Requires a high school diploma, IFC within 90 days, and strong communication, organization, and time‑management skills.