Client Advisor - Holt Renfrew

Brobston Group; Vancouver; On-site; CAD 22,000 - 31,000; Full time

Job summary

Gucci in Vancouver is seeking a Client Advisor to act as the brand ambassador, achieving sales objectives by deepening client connections and delivering best-in-class service, whether in-store or remotely. The role focuses on elevating the client experience and building strong, lasting relationships.

The position requires knowledge of Gucci products, proactive client outreach, and a genuine passion for fashion and luxury.

Qualifications

• 2+ years in luxury fashion sales with strong sales records.
• Proven ability to exceed individual and store targets.
• Committed to ethics, professionalism, and integrity.
• Able to work evenings, weekends, and holidays.

Responsibilities

• Drive sales in-store and remotely with exceptional client service.
• Develop strong client relationships and recruit new clients.
• Utilize product knowledge to advise on purchases.
• Maintain store operations, stock, and visual standards.
• Promote virtual appointments and provide personalized experiences.

Skills

Luxury fashion sales

Client relationship building

Brand storytelling

Communication skills

Flexibility to work schedule

Ethics and integrity

Tools

POS system

Job description

Role Mission

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening client connections to Gucci and providing them with the best-in-class service, elevated and unique experience, and strong client relationships.

Client Journey

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.
• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
• Build rapport with clients by discovering their needs and aspirations, creating connections and bonds, and demonstrating generosity and desire to exceed their expectations.
• Develop client base by recruiting new clients and developing existing ones.
• Leverage in-store technology to ensure every client's experience is smooth, pleasant, and relevant.
• Collect meaningful client information throughout the client journey to understand their preferences to customize the service provided to them.
• Create and add value to the client's experience by providing them with useful insights on local lifestyle trends (Theater, arts, travel, etc.).

Sales Excellence

• Drive individual and collective sales results and maximize selling opportunities in-store and remotely.
• Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
• Use effective selling techniques in a natural, warm, and elevated manner to drive sales and a client-centric attitude.
• Select the right products matched to client needs and benefits and effectively use cross and upselling techniques.
• Proactively promote virtual appointments and distance sales by seeking to recruit clients to create selling opportunities.
• Maintain a "One-Gucci-Client" perspective regardless of purchase location, on exchange, returns, repairs, and other such transactions that are critical to a positive client experience.
• Guide and inspire the client to make the best possible decision to buy the right product.
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.

Brand & Product

• Using knowledge of Gucci and our products, engage with the clients using storytelling, expert product knowledge, and honest styling advice to assist them in making informed purchasing decisions.
• Proactively attend trainings to gain insights on product knowledge and selling techniques.
• Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc.) and clients' segmentation to come up with the best possible solutions for our clients.
• Combines styling knowledge with the ability to offer products to best serve the client.
• Embody Gucci's philosophy, values, and lifestyle with an enthusiastic attitude.

Operational Excellence

• Actively participate in all store operations such as stock maintenance, stock inventories, etc.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
• Accurately process all POS transactions and ensure accurate capture of client information.
• Contribute to upholding the visual display of all products following Gucci visual standards.
• Follow Company grooming at all times and according to Gucci standards and policies.
• Ensure optimal levels of products on the sales floor in line with corporate policies and procedures.
• Manage general store administration and functionality.

Requirements

• 2+ years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.
• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Deep knowledge about and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills.
• Ability to work in a fast-moving and dynamic environment.

We are passionate makers and bold thought leaders. If you feel like us, grab this chance and be part of our community! "Gucci is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world." As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

EOE M/D/F/V

Work Authorization

Qualified candidates must have the proper work authorization to work in Canada

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle - starting with the candidate experience. If you are interested in applying for employment with us and require reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [e-mail] (mailto:[e-mail]).

Salary Range - Vancouver, British Columbia

For individuals assigned and/or hired to work in British Columbia, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary is $19/hour CAD.

EOE M/D/F/V