Performance & Quality Improvement Supervisor, IES

WoodGreen Community Services; Toronto; On-site; CAD 55,000 - 64,000; Full time

Job summary

An established community service organization in Toronto is looking for a Supervisor for Performance and Quality Improvement. This permanent, full-time position involves driving operational efficiency and managing financial reconciliation within the Integrated Employment Services (IES) program. Candidates should have a degree and 3-5 years of relevant experience, with strong skills in data analysis, performance reporting, and collaboration. The role fosters an inclusive work environment and values diverse candidates.

Qualifications

• 3–5 years of experience in data analysis or program management.
• Experience in human services or employment services preferred.
• Proficient in handling sensitive information and financial processes.

Responsibilities

• Champion quality and compliance by aligning service delivery.
• Drive operational efficiency through data-informed decisions.
• Manage financial reconciliation and program credit transactions.

Skills

Data analysis

Performance reporting

Financial reconciliation

Communication

Collaboration

Education

Post-secondary degree in a related discipline

Tools

Power BI

Excel

Job description

An established community service organization in Toronto is looking for a Supervisor for Performance and Quality Improvement. This permanent, full-time position involves driving operational efficiency and managing financial reconciliation within the Integrated Employment Services (IES) program. Candidates should have a degree and 3-5 years of relevant experience, with strong skills in data analysis, performance reporting, and collaboration. The role fosters an inclusive work environment and values diverse candidates.