People-First Library Public Service Associate

City Of Vancouver; Vancouver; On-site; CAD 40,000 - 47,000; Part time

Job summary

Vancouver Public Library is seeking a Library Public Service Assistant II to staff service desks, assist patrons with check-in/out processes, and help users navigate the library’s digital resources. The role emphasizes friendly, inclusive customer service and basic reader’s advisory in a busy branch setting.

The position requires strong interpersonal skills, physical ability to lift and move items, and experience with library software.

Qualifications

• Completion of Grade 12 supplemented by relevant courses and/or experience.
• Considerable related library experience.
• Ability to learn library software and systems.

Responsibilities

• Staff service desks, check in/out items, and assist patrons with VPL’s website and apps.
• Provide basic reader’s advisory by referring to VPL’s collection.
• Assist patrons with library computers and printers and guide clerical staff when needed.
• Schedule branch staff and track time for payroll accuracy.
• Support creative programs and maintain a welcoming, inclusive environment.

Skills

Customer service

Patience

Empathy

Oral & written communication

Conflict de-escalation

Team leadership

Adaptability

Education

Grade 12 or equivalent

Tools

Library software

Job description

Vancouver Public Library is seeking a Library Public Service Assistant II to staff service desks, assist patrons with check-in/out processes, and help users navigate the library’s digital resources. The role emphasizes friendly, inclusive customer service and basic reader’s advisory in a busy branch setting.

The position requires strong interpersonal skills, physical ability to lift and move items, and experience with library software.