Library Public Service Lead

Township of Muskoka Lakes; Vancouver; Hybrid; CAD 40,000 - 47,000; Part time

Job summary

Vancouver Public Library is seeking a Library Public Service Assistant II to staff service desks, check items in and out, and help patrons use the library’s digital tools. You’ll assist with computers and printers and help visitors navigate the collection.

Role includes guiding clerical staff in the absence of supervision, scheduling shifts, and ensuring payroll accuracy, while contributing to a welcoming, inclusive atmosphere for all patrons.

Qualifications

• Completion of Grade 12 supplemented by relevant courses and/or experience.
• Considerable related library experience.
• Patience, warmth, and curiosity for people; diplomacy, tact, and empathy are essential.

Responsibilities

• Check in and out items at service desks.
• Assist patrons with the library’s website and apps.
• Provide basic reader’s advisory referring to the collection.
• Assist patrons with computers and printers; support branch staff scheduling and payroll tracking.
• Sort and shelve books; handle a high volume of physical items; stand and move items for long periods.
• Support creative programs for the public.

Skills

Excellent customer service

Patience

Warmth

Empathy

Conflict de-escalation

Clear communication

Organizational skills

Education

Grade 12

Relevant courses/experience

Tools

Library software

Job description

Vancouver Public Library is seeking a Library Public Service Assistant II to staff service desks, check items in and out, and help patrons use the library’s digital tools. You’ll assist with computers and printers and help visitors navigate the collection.

Role includes guiding clerical staff in the absence of supervision, scheduling shifts, and ensuring payroll accuracy, while contributing to a welcoming, inclusive atmosphere for all patrons.