Library Public Service Associate II

Vancouver Public Library; Vancouver; On-site; CAD 40,000 - 47,000; Part time

Job summary

Vancouver Public Library is seeking positive people with excellent customer service skills, who can confidently and respectfully deliver library services to our diverse communities. This on-site role is at the Carnegie Branch, located in the Downtown Eastside.

Library Public Service Assistant II staff VPL’s service desks, checking in and out items, assisting patrons with VPL’s website and apps, and answering questions in a friendly and welcoming way.

Qualifications

• Completion of Grade 12 supplemented by relevant courses and/or experience.
• High level of customer service with patience, warmth, and curiosity for others.
• Ability to work with the public and handle multiple tasks in a fast-paced environment.

Responsibilities

• Staff service desks, checking in and out items and assisting patrons with the website and apps.
• Provide basic reader’s advisory by referring to the collection.
• Assist patrons with computers and printers.
• Schedule branch staff and track time for payroll accuracy.
• Sort and shelve books and materials.
• Support creative programs for the public.

Skills

Customer service

Patience and empathy

Conflict de-escalation

Physical stamina

Team leadership

Attention to detail

Education

Grade 12 or equivalent

Tools

Library software

Job description

Library Public Service Associate II

Requisition ID: 47140

Company: Vancouver Public Library

About the Vancouver Public Library Vancouver Public Library is a place where learning, joy, community, and recreation (see also: fun) come together. This is where we introduce people to the books and information that could change their lives and where everyone is truly welcome.

We are the third largest public library system in Canada, with more than 800 staff members offering services at 21 locations across the city. We lend over 5 million items per year to our community, including books, streaming content, musical instruments, and more. Nearly 200,000 people attend our programs and events to learn, be inspired, and connect with others around important ideas.

We are looking for positive people with excellent customer service skills, who can confidently and respectfully deliver library services to our incredibly diverse communities. We are constantly evolving to meet the changing needs of the public; being adaptable and open to learning will help you as you start your career with VPL.

Does this sound like you? This innovative, inclusive, and rewarding workplace could be the next step in your career journey, so reach out to us today.

Worksite

these positions are at our Carnegie Branch, which is located in the Downtown Eastside at 401 Main Street (inside the Carnegie Community Centre).

Role Type

Fully on-site

Job Summary

Library Public Service Assistant IIs (“LPSA II”) staff VPL’s service desks, checking in and out items, assisting patrons in the use of VPL’s website and apps, and answering questions to help patrons in a friendly and welcoming way. They provide basic reader’s advisory by referring to VPL’s collection and assist patrons in the use of VPL’s computers and printers. LPSA IIs provide direction and guidance to clerical staff, particularly in the absence of a direct supervisor. LPSAs also schedule branch staff on a daily basis, and track their time worked to ensure payroll accuracy. The library welcomes people from all walks of life. We deliver friendly, respectful and responsive service for everyone, regardless of their income, housing situation, or background. A genuine desire to help people will be a great asset in this role! Other duties will involve sorting and shelving books and other resources which requires the ability to lift and handle a high volume of physical items during a shift, and to stand, reach, bend, and move around the library comfortably for long periods of time. You will be part of a system that circulates over 5 million items per year! LPSA IIs also assist in supporting our creative programs to the public.

Job Requirements

Education/Qualifications

• Completion of Grade 12 supplemented by relevant courses and/or experience.

Experience

• Considerable related library experience.

Knowledge, Skills & Abilities

• Libraries are all about people. We want folks with excellent customer service skills and who come to work with patience, warmth, and curiosity for other people. Not every interaction is easy; diplomacy, tact, and empathy are a must. Please highlight your skills, particularly with conflict de-escalation.
• Library work is very physical, with staff moving books and materials throughout the day. Physical movements such as bending, reaching, lifting, squatting, gripping and pushing book trucks are involved throughout a shift. Experience with lifting and handling large volumes of orders/materials is necessary for this role.
• Some knowledge of the objectives, organization, procedures, services and resources of a public library is an asset, as is any prior experience you may have using library software.
• Having the ability to assess and implement new or revised work procedures and be open to change is important.
• Familiarity and comfort working with technology and handling multiple tasks in a fast-paced environment are also important, along with the ability to learn new technologies and applications as needed.
• Good team-building and leadership skills are important in order to provide direction and guidance to the clerical staff team.
• Excellent oral and written communication skills. We are looking for people who are flexible and like working with others, showing kindness and being clear communicators when speaking with the public or writing an e-mail.
• We are looking for those who can plan, are organized, carry out assigned duties on time, fulfill commitments, and who take pride in doing good work.

Affiliation: CUPE 391

Employment Type: Posted Part-Time

Salary: $28.98 to $33.84 per hour

Work Schedule

• Monday: 9:10am – 1:10pm (4)
• Tuesday: 4:10pm – 8:10pm (4)
• Saturday: 9:10am – 5:10pm (7)
• Sunday: 9:10am – 5:10pm (7)

Note: Work schedules may change with reasonable notice

Closing date

Monday, September 14th, 2026 at 11:59pm

As VPL is responsible for the well-being of its patrons, a Police Information Check clearance is a condition of employment. Please refer to our policy for further information. Personal information collected is used in accordance with the BC Freedom of Information and Protection of Privacy Act.

Representing the community we serve is a priority at VPL. We are always seeking ways to support equity, diversity and inclusion in our work, and we encourage applicants from diverse backgrounds and identities to apply. Should you require an accommodation during the selection process, please provide details to the hiring committee if you are shortlisted.

As part of a City of Reconciliation, we seek to reflect and celebrate Indigenous cultures, language and history, particularly those of the Musqueam, Squamish and Tsleil Waututh people.