People & Culture - Senior Manager, People Services, Process Optimization

ARITZIA; Vancouver; On-site; CAD 100,000 - 150,000; Full time

Job summary

A leading fashion retailer in Vancouver is seeking a Senior Manager, People Services Enhancements. This role involves leading a team to optimize HR processes and improve employee service delivery. Candidates should have strong HR operations knowledge, project management certifications, and the ability to prioritize business needs. The position offers an annual salary range of $100,000 to $150,000 CAD, with potential eligibility for bonuses and equity, along with exceptional employee benefits and perks.

Benefits

Product Discount

Subsidized dining

Gym access and personal training

Virtual wellness resources

Aspirational workplace

Amenities like parents' room and shower facilities

Additional perks including discounts and on-site medical care

Responsibilities

• Lead the day-to-day function of the department.
• Identify and prioritize investments that support business needs.
• Manage end-to-end projects from automation to system improvements.
• Define business requirements for HR solutions.
• Design and implement streamlined workflows.
• Test and validate people information efforts.

Skills

Human Resources / HR Operations

Knowledge of HR systems / platforms

Project Management and Process Improvement certifications

Operational Excellence certifications

Strategic collaboration skills

Objective setting

Quality dedication

Urgency and prioritization

Enthusiastic approach

Education

Relevant certifications and experience

Job description

THE TEAM

The mission of the People Services Department is to be the centralized source for accurate People Information and Support.

THE OPPORTUNITY

Aritzia is growing and our People Services team is growing with it. This is a unique opportunity to be part of the team responsible for effective and accurate execution of all people information processes while providing high quality service delivery to all employees.

As the Senior Manager, People Services Enhancements, you will support continuous improvement of the effectiveness of people support and people information processes by partnering cross‑functionally to identify process improvement opportunities. With the skills you gain in this role, the opportunities are endless — from a rewarding career in People Services to continued growth and development with Aritzia.

THE ROLE

As the Senior Manager, People Services Enhancements, you will lead the team to:

• Work with the appropriate Business Support partners to seamlessly lead the day‑to‑day function of the department in support of corporate objectives, while enabling progressive career development and an incredible employee experience.
• Support in identifying and prioritizing the highest value investments to effectively support business needs.
• Manage end‑to‑end projects from large scale automations to system improvements, coordinating resources, timelines, and outcomes.
• Define business requirements in partnership with the People Technology team to ensure solutions meet operational and user needs.
• Design and implement workflows that streamline processes and enhance service delivery.
• Test and validate people information and people support efforts to meet or enhance quality standards.

THE QUALIFICATIONS

The Senior Manager, People Services Enhancements has:

• Proven and best‑in‑class skills, applicable certifications, education and/or experience in:
• Human Resources / HR Operations.
• Strong knowledge of HR systems / platforms.
• Certifications in Project Management and Process Improvement (e.g., PMP, Lean Six Sigma).
• Relevant Operational Excellence certifications.
• A commitment to learn, apply, champion and enrich Aritzia's Values and Business and People Leadership principles.
• The skills to collaborate strategically with cross‑functional partners in the pursuit of shared business outcomes.
• The ability to set clear objectives and design a strategy that inspires the team.
• A dedication to quality and investing in results and new business opportunities that add value.
• An enthusiastic approach to taking on new opportunities and challenges.
• A commitment to navigating our internal operations to achieve the best team and business results.
• A sense of urgency and ability to prioritize important work.

THE COMPENSATION

The typical hiring range for this position is $100,000-$150,000 CAD per year. The final agreed upon salary may vary based on factors such as job‑related knowledge, skills and experience.

Additionally, this position may be eligible for bonus and equity. We are always looking for top talent. If your qualifications differ from those listed above, the scope of work and final agreed upon salary may be adjusted to reflect your individual qualifications. Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay‑for‑performance philosophy. With comprehensive benefits, aspirational workspaces and elevated employee perks and experiences — we provide it all.

THE PERKS

Some of the industry‑leading benefits you will receive working at Aritzia:

• Product Discount — Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.
• A-OK Commissary & Cafe — Everyday Luxury dining, exclusive to Aritzia. Our in‑house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET — Our in‑office fitness studio and gym with state‑of‑the‑art equipment, custom‑created classes and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they're physical, mental, social or financial.
• Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration. They're also dog friendly. Woof.
• Ammenities — Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras — We also offer a multitude of other perks like dry‑cleaning, hotel and restaurant discounts, self‑care promos and on‑site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.