People & Culture Manager

Fairmont Hotels & Resorts; Whistler; On-site; CAD 72,000 - 85,000; Full time

Job summary

Fairmont Chateau Whistler is seeking a People & Culture Manager – Colleague Relations to shape an exceptional colleague experience. You will partner with hotel leaders on employee relations, engagement, recognition, and workplace culture, with a visible, approachable presence across the property.

This full-time, permanent role starts as soon as possible. You will coach leaders, investigate issues, and drive engagement initiatives to support outstanding guest service.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Experience in employee relations and coaching leaders in hospitality or service environments.
• Strong knowledge of BC employment legislation and HR best practices.
• Excellent communication and relationship-building skills.
• Organized, discreet, and able to thrive in a fast-paced operation.

Responsibilities

• Build strong relationships with colleagues and leaders across the hotel.
• Serve as trusted partner on employee relations, workplace concerns, and team success.
• Coach leaders to create engaging, inclusive, and high-performing teams.
• Lead investigations, conflict resolution, attendance, and performance management processes.
• Drive colleague engagement, recognition, and culture-building initiatives.
• Lead Employee Engagement Survey action planning and continuous improvement efforts.
• Ensure compliance with BC employment legislation and Fairmont standards.

Skills

Employee relations

Coaching leaders

Communication

Organizational skills

Discretion

Education

Bachelor’s degree in HR or related field

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

As People & Culture Manager – Colleague Relations, you will help shape an exceptional colleague experience by partnering with leaders on employee relations, engagement, recognition, and workplace culture. Through a visible and approachable presence, you will build strong relationships and champion Fairmont's culture of care and hospitality.

This is a full-time, permanent position starting as soon as possible.

Pay Range

$72,000 - $85,000 per annum, dependent on experience and qualifications

Job Duties Include

• Build strong relationships with colleagues and leaders through a visible presence across the hotel
• Serve as a trusted partner on employee relations, workplace concerns, and team success
• Coach leaders to create engaging, inclusive, and high-performing teams
• Lead investigations, conflict resolution, attendance, and performance management processes
• Drive colleague engagement, recognition, and culture-building initiatives
• Lead Employee Engagement Survey action planning and continuous improvement efforts
• Use colleague insights and workforce trends to enhance retention and engagement
• Ensure compliance with Fairmont standards and BC employment legislation
• Help create an exceptional workplace experience that supports outstanding guest experiences

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• Human Resources or People & Culture experience, ideally within hospitality or a service-focused environment
• Proven success supporting employee relations and coaching leaders
• Strong understanding of BC employment legislation and HR best practices
• Excellent communication skills with the ability to build trust at all levels
• Sound judgment and discretion when handling confidential matters
• Organized, solutions-focused, and comfortable working in a fast-paced operation
• Passionate about engagement, culture, and creating exceptional colleague experiences

Additional Information

Visa Requirements

To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].

#CWMRLeadership